Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Franklin Contreras

Allentown,PA

Summary

Dynamic professional with extensive experience in inventory management and team collaboration at Geodis Logistics. Proven track record of enhancing operational efficiency through effective problem-solving and strict adherence to safety protocols. Bilingual in English and Spanish, dedicated to delivering exceptional customer service and maintaining high-quality standards.

Overview

5
5
years of professional experience

Work History

Picker

Geodis Logistics
Breinigsville, PA
09.2023 - 12.2024
  • Certified to inspect company vehicles for any sign of distress or damages, documenting and creating a work order for repairs.
  • Managed various tasks simultaneously ensuring that work was completed in a timely manner and of highest quality.
  • Maintained an open line of communication with staff members, management and customers to ensure that all information is clearly transformed.
  • Performed various physical activities that required whole body movement using lifting techniques.
  • Understanding written notes, scripts, routes even organizing my routine.
  • The ability to time your movements and a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
  • Followed all company policies and protocols maintain safety procedures
  • X Analyzed information, seeking to find the best resolution for company’s and all parties involved
  • Communicated with supervisors regarding any discrepancies between physical count results versus system records.
  • Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
  • Inspected product quality prior to packing and shipping out orders.
  • Collaborated with team members in order picking processes ensuring efficient workflow.
  • Reported any damaged or defective items immediately to supervisor for further investigation.
  • Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
  • Operated powered industrial vehicles safely including but not limited to forklift, reach truck and cherry picker.
  • Communicated effectively with team members regarding order status updates.
  • Maintained a clean and organized work area to ensure safety.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
  • Assisted in loading and unloading of delivery trucks.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Used warehouse management software to locate items quickly.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Line Worker

Mack Truck
Macungie, PA
02.2024 - 11.2024
  • Ensured proper operation of machines by performing routine maintenance tasks such as lubricating moving parts or changing filters.
  • Worked closely with other members of the team to meet deadlines and goals set by management.
  • Inspected finished products for any defects or irregularities.
  • Assembled components according to blueprints or diagrams using hand tools and small power tools such as drills or screwdrivers.
  • Processed orders promptly according to customer specifications.
  • Loaded materials onto conveyor belt to be transported down the assembly line.
  • Provided support in training new employees on how to properly operate equipment on the production line.

Service Mechanic

Scott Volvo
Allentown, PA
08.2022 - 09.2023
  • Ensured that all tools were properly maintained in good working condition.
  • Repaired electrical wiring harnesses and connectors when needed.
  • Checked fluid levels including engine oil, coolant level and brake fluid.
  • Tested and adjusted hydraulic systems to ensure proper functioning.
  • Replaced defective parts such as gaskets, seals, bearings, valves, pumps and hoses.
  • Attended technical training courses to stay current with industry trends.
  • Cleaned engine compartments by removing dirt, grease or other debris using power washers or hand tools.
  • Provided technical assistance over the phone to customers regarding service related issues.
  • Diagnosed problems with malfunctioning components, identified root causes and implemented corrective actions.
  • Rebuilt engines and transmissions to factory specifications.
  • Assisted technicians in troubleshooting complex mechanical issues.
  • Operated various types of automotive diagnostic equipment to identify malfunctions.
  • Inspected vehicles for signs of wear or damage and made necessary repairs.
  • Calibrated instruments to maintain accuracy in the operation of the machine.

Service Tech Mechanic

Lehigh Valley Honda
Allentown, PA
07.2021 - 07.2022
  • Collaborated with team members to complete projects efficiently and effectively.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Diagnosed problems and determined solutions for various customer issues.
  • Conducted service appointments to diagnose and fix problems.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Set up and operated mechanical and manual tools and equipment.
  • Trained new team members on service processes to increase productivity.
  • Developed preventive maintenance procedures and schedules.

Service Ramp Agent

Lehigh Valley International Airport
Allentown, PA
01.2020 - 07.2021
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Maintained accurate records of all GSE used throughout shift.
  • Assisted passengers in finding their lost luggage at baggage claim areas.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Prepared detailed reports summarizing activities performed during shift.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Monitored weather conditions regularly in order to adjust operations accordingly when needed.
  • Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.

Manager

College Hunks Hauling Junk and Moving
Allentown, PA
08.2019 - 01.2020
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted performance reviews for team members.
  • Ensured compliance with industry regulations and company policies.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Monitored staff performance and addressed issues.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.

Education

Passed With A %89 - Commercial Driving

Lehigh Carbon Community College
Schnecksville, PA
06-2024

Criminal Justice

Lehigh Carbon Community College
Schnecksville, PA
01.2021

Criminal Justice

Northampton Community College
Bethlehem, PA
01.2020

High School Diploma -

Innovative Arts High School
Catasauqua, PA

Skills

  • Bilingual (English/Spanish)
  • Management
  • Mechanic
  • Problem Solving
  • Supervision
  • Communication
  • Safe Driving
  • Navigational Ability
  • Safety Inspection
  • Vehicle Emissions
  • Detail Oriented
  • Time Management
  • Forklift operation
  • Time management
  • Material handling
  • Team collaboration
  • Order preparation
  • Task prioritization
  • Attention to detail
  • Equipment maintenance
  • Heavy lifting
  • Safety protocols
  • Workplace organization
  • Warehouse safety protocols
  • Production optimization
  • Hand-eye coordination
  • System updating
  • Shipment procedures
  • Shipment tracking
  • Loading and unloading
  • Inventory management software
  • Customer service
  • Pallet jack operation
  • Data entry
  • Warehouse safety

Timeline

Line Worker

Mack Truck
02.2024 - 11.2024

Picker

Geodis Logistics
09.2023 - 12.2024

Service Mechanic

Scott Volvo
08.2022 - 09.2023

Service Tech Mechanic

Lehigh Valley Honda
07.2021 - 07.2022

Service Ramp Agent

Lehigh Valley International Airport
01.2020 - 07.2021

Manager

College Hunks Hauling Junk and Moving
08.2019 - 01.2020

Passed With A %89 - Commercial Driving

Lehigh Carbon Community College

Criminal Justice

Lehigh Carbon Community College

Criminal Justice

Northampton Community College

High School Diploma -

Innovative Arts High School

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Franklin Contreras