Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Performed computer system, software and peripheral installation, maintenance, and troubleshooting.
Languages
Timeline
AdministrativeAssistant

Franklin Cruz

Registered Behavior Technician
Raleigh,NC

Summary

Currently in NCCU, with an Associate in Arts, completing my Bachelor in Psychology. A Registered Behavioral Technician with a certificate in Human Services Technology/Mental Health. Worked at Lowe's Food for two years as a Cash Register Operator/Front End Clerk, a year as a store merchandiser at Marshall's, and as an RBT for half a year in ABSkids. Focused Employee considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Looking to further my career to also make a difference in my place of work and in other's lives.

Overview

5
5
years of professional experience
1
1

Registered Behavior Technician

Work History

Registered Behavior Technician

ABSkids
Raliegh, NC
03.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Performing Data Collection during and after session with patient.
  • Implemented behavioral Interventions.
  • Teach communication, social, and daily living skills.
  • Reduce problematic behaviors.
  • carried out treatment plans designed by a Board Certified Behavior Analyst.
  • participate in counseling sessions and meetings with patients families.

Merchandise Associate

Marshalls
09.2022 - 02.2024
  • Help secure sales on items that customers are interested in purchasing while taking returns and operating customer service in person and through calls
  • Help apply customers to company's TJX Rewards Credit Card.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Supported store events and promotions, engaging customers and driving sales growth.
  • Consistently met or exceeded sales goals through proactive upselling tactics and building rapport with customers.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Greeted, serviced and thanked all customers.

Stock Associate

Marshalls
09.2022 - 02.2024
  • Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Expedited incoming shipments by unloading trucks, verifying contents against invoices, and stocking merchandise on shelves promptly.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Consistently lifted materials weighing as much as 40 pounds.

Front Clerk

Lowes Foods, LLC
09.2019 - 03.2022
    • Help customers with their purchases while communicating about memberships and donations
    • Streamlined check-in and check-out processes for improved guest experience.
    • Resolved guest complaints promptly, ensuring repeat business and positive reviews.
    • Handled cash transactions accurately, balancing the daily register and preparing deposits.
    • Kept lobby area clean and presentable at all times to create a welcoming atmosphere upon arrival.
    • Participated in regular team meetings to discuss issues or areas of improvement within the front desk department.
    • Answered phone promptly and directed incoming calls to correct sales floor.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Wrapped, boxed and weighed bakery department products.

Education

Associate of Arts - Psychology

Wake Technical Community College
Raleigh, NC
07.2024

High school diploma -

Rolesville high school
Raleigh, NC
06.2021

Skills

  • Good follower, fast typing
  • Good communicator
  • Team Member
  • Guest Services (2 years)
  • Food Service
  • Cashiering (2 years)
  • Cash Handling
  • English
  • Organizational Skills
  • Food Safety
  • Retail Sales
  • Host/Hostess
  • Food Handling
  • Cleaning Experience
  • Customer Service
  • Merchandising
  • POS
  • Computer Skills
  • Planograms
  • Product Restocking
  • Shipment Inspection
  • Performance Improvement
  • Pallet Jack Operation
  • Customer Relationships
  • Truck Unloading
  • Cleaning Procedures
  • Proficient in Computer Equipment
  • Time Management
  • Decision Making
  • Quality Control
  • Inventory Management
  • Problem Solving
  • Critical Thinking
  • Analytical Skills
  • Price Checking
  • Order Receiving
  • Product Labeling
  • POS Systems
  • Friendly and Personable
  • Energetic and Outgoing
  • Willing to Learn
  • Front-End Maintenance
  • Applied Behavior Analysis

Discrete Trial Training

Token Economy Systems

Reinforcement Procedures

Natural Environment Training

Collaboration with Professionals

Prompting Strategies

Behavior Intervention Plans

Self-Management Strategies

Behavior Modification Techniques

Error Correction Techniques

Activity Schedules

Verbal behavior training

Augmentative Communication Devices

Incidental Teaching

Direct Instruction

Functional Behavior Assessment

Leisure Skills Training

Certification

  • Driver's License, 04/01/22, 04/01/30
  • Mental Health/Human Service Technician, 05/01/23, Present
  • RBT - Registered Behavior Technician 06/09/24 - Present

Personal Information

I like to stay active in life, and I'm always seeking ways to learn and grow, I would like to one day become a Adult/Family Mental Health Therapist to help people who are struggling with these promblems

Performed computer system, software and peripheral installation, maintenance, and troubleshooting.

I have gotten interested in making computers and have started the process of building my own. Learning about software and hardware while making sure every part runs accordingly. For classes a prefer to use Excel and have been using this as the main form of my mathematics classes for a year now.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Registered Behavior Technician

ABSkids
03.2024 - 09.2024

Merchandise Associate

Marshalls
09.2022 - 02.2024

Stock Associate

Marshalls
09.2022 - 02.2024

Front Clerk

Lowes Foods, LLC
09.2019 - 03.2022

Associate of Arts - Psychology

Wake Technical Community College

High school diploma -

Rolesville high school

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Franklin CruzRegistered Behavior Technician