FRANKLIN DAVIS

Fastenal

04.2021 - Current

Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
Enhanced team productivity by streamlining sales support processes and procedures.
Assisted in achieving sales targets through effective coordination with the sales team.
Researched POS system for customer inquiries, product descriptions, and specifications.
Maintained vending machine inventory, restocked supplies, and provided offsite servicing.
Maintained a high level of customer satisfaction through prompt and reliable delivery services
Achieved Fastenal forklift certification.
Researched FASTCRIB system for customer inquiries, product descriptions, and specifications.
Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
Boosted customer satisfaction by providing timely and accurate sales support services.
Coordinated responses and resources to handle special client requests.
Documented customer complaints and completed corrective action requests.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.

Summary