Franklin Diaz
Washington,DC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Agora DC
12.2019 - 10.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Food Runner
Barcelona Wine & Bar
06.2017 - 10.2019
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing tables and cleaning up spills.
Line Cook
Al Tiramisu
03.2015 - 06.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Education
High School Diploma -
Carlos Rosario International Public Charter School
Washington, DC06.2019
Skills
- Food Running
- Menu Memorization
- Table Bussing
- Allergy awareness
- Food Delivery
- Point of Sale (POS) system operations
- Strong Work Ethic
Certification
- Service and Teamwork ESL 5 Carlos Rosario International PCS 05/09/2017
- ESL 5 Hospitality Carlos Rosario International PCS 06/15/2017
- Workplace Issues and Rights Carlos Rosario International PCS 06/14/2017
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Agora DC
12.2019 - 10.2024
Food Runner
Barcelona Wine & Bar
06.2017 - 10.2019
Line Cook
Al Tiramisu
03.2015 - 06.2017
High School Diploma -
Carlos Rosario International Public Charter School
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