Manhattan
Franklin Eho
Operations Executive
Atlanta,GA
Summary
I am a team builder with a 10-year track record of transforming operations across the distribution spectrum. My career is distinguished by a fervent passion for jumpstarting organizations and nurturing growth with keen emphasis on people, processes, and organizational culture. Renowned for my people-centric approach, I have consistently harnessed my influential prowess to bolster team performance, expand capabilities, streamline processes, cut costs, and incrementally drive stakeholder value. I am an adept at identifying deficiencies and quick wins, while cultivating team synergies in developing innovative solutions for increasing organisational performance without sacrificing safety and maintaining high employee engagement.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Truevalue.
Jonesboro, GA
03.2023 - 11.2023
- Managed a regional distribution center of 700k sq ft with 200 indirect Associates and 4 direct reports. This centers delivered over a quarter Million dollars in sales revenue both domestic and international.
- Designed modern employee recognition program which boosted productivity and improved morale there by improving voluntary turnover year over year by 30%.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and increase rapid responds to actions in a fun way leveraging MS teams chat.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor put together actions to improve week over week.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning improving sustainability KPIs by 20%.
- Enhanced and redefined organizational structure to maintain competitive edge across department resulting in cutting two supervisor head count, saving $140k per year.
- Handled high risk customers to assist lower-level employees and maintain excellent customer service by performing implementing a 100% quality controls on their orders, driving claims dollars down weekly by 50% week over week.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings leading to buying in layers or full pallets reducing receiving and stocking time by 4%.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths by cutting/merging 4 departments reducing over 5FTE savings $244k.
- Monitored daily inventory shrinkage by implementing an auction program to sell damage/open box freight to customers and associates. By also following the movement of goods from receiving, stocking, replenishment to shipping improving net inventory variance by 13% year over year.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Reducing call-in from over 40 per week to less than 15per week.
- Implementing a house keeping/recognition program of assigning areas to a 4 person team under a Lead, Supervisors, and Manager. This let to cleaning and sustaining of 25% of un renovated area in the building. This reduce the infestation problem and made the building more welcoming for associates.
Vice President of Distribution
McLane Company
Northfield, MN
10.2022 - 02.2023
- Managed 3 Locations across 2 states with 4 direct reports and 720 indirect report in warehousing, transportation, procurement, and safety generating $1.5B in sales revenue with a budget of $80M.
- Oversee distributions across 8 states delivering dry and refrigerated groceries to over 3.5k locations.
- Managed the recruitment and development of talents within my locations and across the West region supplying staffing to over 10 sites throughout the year cutting contract labor by half YOY.
- Maintained P&L and shouldered corporate fiscal responsibility, resulting in reduction of inventory loss by 5% YOY and favorable net profit to budget YOD.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets by selling damage goods at a discount rather than throwing them away cutting inventory lose by 1%.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Improved productivity while reducing staffing and operational costs by 2%.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Vice President of Distribution
McLane Company
Merced, CA
10.2020 - 09.2022
- Led operational team 0f 4 direct reports and 600 indirect report in creation, roll out and management of 4 major accounts bringing in 200 location with a gross revenue of $30M per year.
- Established performance goals for department and provided methods for reaching milestones.
- Spearheaded four third-party contract negotiations to obtain favorable pricing and scheduling parameters for 3PL carriers. This led to an improvement of customer fulfillment orders by 100%.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure. By assigning projects to supervisors giving them an opportunity to act as a manager on a shift reviewing their performance.
- Maintained P&L and shouldered corporate fiscal responsibility, resulting in reduction of inventory loss by 20% YOY and favorable net profit to budget in 2020 and YOD.
- Led team of other leaders reporting to division president delivering sales revenue of over $900M per year with a budget of $40M.
Director of Operations
Anheuser-Busch InBev
Pomona, CA
07.2020 - 10.2020
- Hold front line leadership role of 10 direct and 218+ indirect reports in meeting productivity and financial targets within a high volume 24/7 distribution center - cut variable logistics cost by $1.2 million, a 10% reduction YOY through proactive tactical planning.
- Developed cost forecasting models, and built solid budget management routines that cut supply chain overheads by 20%. resulting in $1.3MM Operating EBITDA growth.
- Implemented procedure for Direct Store Delivery to meet contemporary demands of Quality, Service level and cost - streamlined operating infrastructure, consolidated functional strategies through centralization, and enhanced distribution methodologies resulting in 35% reduction in logistics overheads.
- Overcame historical challenges in Labor Relations by cultivating employee engagement, and developing highly cooperative relationships with labor union-negotiated long-term collective bargain agreement resulting in $1.2MM in indirect Labor Cost saving over a 5 year period.
- Made Safety a branded component of daily Operations by driving up employee ownership, implementing comprehensive safety monitoring routines, and ensuring compliance to regulatory standards - 90% reduction in Lost time Injuries YOY
Operations Manager
Anheuser-Busch InBev
San Diego, CA
03.2018 - 06.2019
- Developed and implemented daily operations plans such as delivery routes, employee assignments and bringing on board operators in route planning improving transport efficiency KPI by 75%- $475k reduction in transportation cost.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Implemented incentives payout driven by KPI controlled by operators - leading to 100% achievement of all assigned KPIs.
- Re-engineered picking, packaging, order assembly and shipping processes increasing throughput by 18%, and cutting labor cost by 25%
- Defined appropriate KPI and performance measures to drive sustainable operational results - set and cascaded targets to cross-functional teams to ensure focus on attainment of business objectives - 15% reduction in annual logistics overheads.
Logistics Coordinator
Love's Travel Stops & Country Stores Inc.
Oklahoma City, OK
10.2016 - 02.2018
Customer Service Supervisor
Midfirst Bank
Oklahoma City, OK
12.2015 - 09.2016
Customer Service Supervisor
Seagate Technology
Oklahoma City, OK
02.2011 - 09.2015
Education
MBA - Operations Management
University of Phoenix
Oklahoma City, OKBachelor of Science - Accounting And Finance
University of Buea
CameroonSkills
- Leadership & Pipeline development
- Change Management
- Business Process Reengineering
- Budgeting & Finance
- Supply Chain Optimization
- Lean Manufacturing & Six Sigma
- Labor Relations Management
- Forecasting & Demand Planning
Software
Blue Yonda
Salesforce
SAP
Motive
Certification
Lean Six Sigma- White Belt
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CulturePersonal development programsCareer advancementTimeline
General Manager of Operations
Truevalue.
03.2023 - 11.2023
Vice President of Distribution
McLane Company
10.2022 - 02.2023
Vice President of Distribution
McLane Company
10.2020 - 09.2022
Director of Operations
Anheuser-Busch InBev
07.2020 - 10.2020
Operations Manager
Anheuser-Busch InBev
03.2018 - 06.2019
Logistics Coordinator
Love's Travel Stops & Country Stores Inc.
10.2016 - 02.2018
Customer Service Supervisor
Midfirst Bank
12.2015 - 09.2016
Customer Service Supervisor
Seagate Technology
02.2011 - 09.2015
MBA - Operations Management
University of Phoenix
Bachelor of Science - Accounting And Finance
University of Buea
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