Franklin Gomez
Streamwood,IL
Summary
Highly experienced Senior Project Manager engaged in collaborating with Senior Management and stakeholders to achieve outstanding business results. Enthusiastic, high drive for results and proven capability to build effective relationships and networking across customer teams and internal organizations.
Implemented a risk analysis process that helped put mitigation plans in place which allow client’s projects to be delivered more efficiently and identify solutions early.
Top performer; Organizational Savvy; Innovative and Impact-Driven Leader with specialties in: Program Management, Project Management & Implementation, Resource Management, Vendor Management, Customer Technical Support, Release Management, Product Management, and Customer Service.
Provided leadership, planning, decision making, and direction setting across global teams in a multi-customer, multi-vendor, multi-technology environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
SENIOR PROJECT MANAGER
RL CANNING For Cook County Health
07.2023 - Current
- Successful implementation and management of 5+ projects for Cook County Health, with particular emphasis on leading and facilitating clinical and operational redesign initiatives to improve or maintain quality of care, patient experience, and clinical operational efficiency.
- Leveraged staff expertise with over 20+ different departments to develop and deliver interoperable schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the projects.
- Worked with over 10+ hospital-based services and vendors to identify and implement high-functioning role-based workflows.
- Ensured required approvals from Hospital Steering Committees, obtained approvals on 5+ submitted docs.
- Collaborated with Technical Stakeholders regarding equipment specifications & IT network infrastructure.
- Owner of 5+ Project Charters - defined and documented business and technical needs, defined project baseline/charter requirements (scope, schedule, budget), derived project or program requirements, risks and mitigation strategies, delivered recommendations, data gathering, internal & external stakeholder requirements, and obtained approvals from the County Health Authority Committee Board.
- Mapped and optimized Customer Experience processes: created, modified, and maintained process/operation maps that reflected both current and future states.
- Identified 5 opportunities for improvement, developed strategies, and made recommendations for updating frameworks, processes and procedures.
- Incorporated best practices, internal policies, security, and regulatory policies in the project as required.
- Project financial tracking: monitored and reported on budget expenditures.
- Projects kept within budget.
- Maintained & established effective relationships and feedback loops between leaders, functional stakeholders, and cross-divisional teams.
- Liaison/POC between Intake teams and Operations teams
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Tools used include: Monday.com, Microsoft 365 Applications, DocuSign, Sharepoint.
SENIOR PROJECT MANAGER
T-MOBILE - Contract (TSG)
10.2022 - 03.2023
- Managed software development and integration teams through the entire software development lifecycle with a blend of traditional project management and scrum master practices to achieve high level results.
- Managed a complex infrastructure program which included data migration, storage, capacity, load balancing, and software defined networking (SDN).
- Lead on-time deployment over 6 weeks.
- Lead the software development, implementation and cutover teams to replace the existing Solution with a Container Cloud Solution; More than forty 5G streams were evolved as required by project schedules.
- Held Vendor Management responsibilities, managed 3 suppliers (Nokia, Amdocs, IBM) including off-shore teams in India and Mexico (over 20 engineers).
- Lead weekly strategic planning with direct influence over staffing decisions, project timelines, and planning stakeholders to ensure successful on-time deliverables.
- Facilitated the creation of project schedules including vendor schedules; a total of 6 different schedules.
- Established and maintained a project tracking dashboard, released weekly; created project reports and released daily; maintained project metrics & utilized to improve planning and predictability of projects.
- Tools used include: JIRA, Excel, Powerpoint, Microsoft Project, Word, Google tools, Smartsheet.
SCRUM MASTER-SOFTWARE PROJECT MANAGER
JMA WIRELESS
07.2022 - 09.2022
- Managed software development teams through the entire software development lifecycle / scrum flow.
- Worked with Product Management and Development Teams to build the Product Backlog for 10+ releases.
- Facilitated Release Planning through the analysis and estimation of Product Backlog items for 10+ releases.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Scrum Master for a team of 15 working on 5G enhancements and SQL, implementing Agile methodologies.
- Accountable and responsible for the development teams to run the core agile principles of collaboration, prioritization, team accountability, and visibility.
- Established and maintained project tracking dashboards, published weekly project reports and maintained project metrics and utilized to improve planning and predictability of projects.
- Tools used include: JIRA, Confluence, Jenkins, Bitbucket, Artifactory, Excel, Powerpoint, Microsoft Project.
SOFTWARE PROJECT MANAGER
BRITECORE
01.2022 - 06.2022
- Applied Scrum framework & associated Application Lifecycle Management (ALM) solutions to deliver projects.
- Developed a Risk Analysis process to manage over 150 open Basecamp issues per active project assigned.
- Tools used include: Basecamp, Wrike, JIRA, Smartsheet, Google-sheets, Zendesk, Powerpoint, Visio.
SENIOR PROGRAM MANAGER
INTELIQUENT - Contract (Grayson)
06.2021 - 12.2021
- Developed, documented, & improved the company's billing processes for accurate Quote to Cash operations.
- Analyzed over 200 billing documents & developed a Billing Run flowchart for each of the 8 billing systems.
- Tools used include: Excel, Word, Powerpoint, Smartsheet, Google-sheets.
SENIOR PROGRAM MANAGER
NOKIA
01.2014 - 05.2021
- Managed multi-million dollar integrated customer service technology programs that consist of multiple, high-profile and complex projects that span multiple years, several business units and carry significant enterprise-wide impact.
- Field Project Manager - supervised over $30M yearly of equipment & services.
- Coordinated several field deployments with general contractors, consultants, sub-contractors and installation/deployment teams.
- All projects successfully deployed on-time & within budget; included procurement of equipment & materials.
- Fiber Optics Project Manager - created and managed schedules for the installation of over 100 fiber optic lines
- Ensured optimal operation of newly installed and repaired lines.
- Supported initial maintenance services and responded to repair requests.
- Lead activities related to new product development including planning, estimating, designing, peer review, integration, and release by leveraging SDLC best practices.
- Included Embedded Communications Software, Real-Time Operating System (RTOs).
- Over 20 projects managed.
- Customer Success Manager/CRM - Maintained communications continuity with customer & internal account support teams.
- Proposed & defined Customer Relationship Strategies with the Sales/PM Teams.
- Conducted profitability reviews; identified & controlled project upscope: on average, 1 per project.
- Conducted risk analysis, evaluated related financial and customer satisfaction data.
- On average, 1 to 2 risks were identified per project.
- Implemented corrective and improvement actions leading to risk mitigation.
- Created and organized Project Management Plans for all projects.
- Triggered and followed through on Procurement actions and Services selection.
- Created and delivered documentation & training for Integration Services.
- Managed hardware Bill of Materials (BOMs), process documentation, assembly, and test processes.
- Supervised Contract Administration including order management: billing, payments, and claims.
- Exposed to Proof-of-Concept (POC) for SD-WAN in a development environment to manage requirements verification and to ensure testing didn’t impact production.
- Organized End-to-End Network Offering/Deployments - Service Routers (7750, etc.), Service Access Switches (7210), Microwave Packet Radios (9500), IP Integrated Optical (1830), X-Haul Microwave, Wireless Packet Core, Wireless LTE RAN, Nokia SurePay Real-time Convergent Charging Solution.
SENIOR PROJECT MANAGER
NOKIA
01.2008 - 12.2013
- 20+ Trials for IP Multimedia Subsystem-IMS technology.
- Led New Product Introduction-NPI teams.
TECHNICAL PROJECT MANAGER
NOKIA
01.1999 - 12.2007
- Results oriented People Manager.
- Managed Software Update plans for several Latin American countries.
SOFTWARE DEVELOPER AND TEST ENGINEER
NOKIA
06.1989 - 12.1998
- Managed over 45,000 NCSL (lines of code) in C++.
- Managed a 50% decrease of code-bug reduction.
Education
Master of Science in Computer Science -
DePaul University
Chicago, ILBachelor of Science in Electronic Engineering Technology -
DeVry University
Chicago, ILSkills
- Information Technology Management
- Customer Relationship Management
- Contract and Financial Management
- Client liaison
- Cross-Functional Communication
- Work Planning and Prioritization
- Agile Methodologies
- Relationship Building
- Requirements Gathering
- Scope of Work (SoW) Development
- Documentation and Reporting
- Software Development Life Cycle (SDLC)
- Wireless Communication Systems, UMTS
- Convention Planning & Management
Certification
Project Management Professional-PMP, PMI, Chicago, IL, PMP# 481613, active
Other Expertise
- Public Safety Organizations
- Cloud-Based Deployments
- Strong Leadership, Time Management, Mentoring, Negotiation Skills
- Strong Problem-Solving Skills
- Performance Tracking
- Customer Focus
- Contract and Financial Management
- Software Development Life Cycle (SDLC)
- Wireless Communication Systems, UMTS
- Scope of Work (SoW) Development
- C++ and UNIX
- Convention Planning & Management
Timeline
SENIOR PROJECT MANAGER
RL CANNING For Cook County Health
07.2023 - Current
SENIOR PROJECT MANAGER
T-MOBILE - Contract (TSG)
10.2022 - 03.2023
SCRUM MASTER-SOFTWARE PROJECT MANAGER
JMA WIRELESS
07.2022 - 09.2022
SOFTWARE PROJECT MANAGER
BRITECORE
01.2022 - 06.2022
SENIOR PROGRAM MANAGER
INTELIQUENT - Contract (Grayson)
06.2021 - 12.2021
SENIOR PROGRAM MANAGER
NOKIA
01.2014 - 05.2021
SENIOR PROJECT MANAGER
NOKIA
01.2008 - 12.2013
TECHNICAL PROJECT MANAGER
NOKIA
01.1999 - 12.2007
SOFTWARE DEVELOPER AND TEST ENGINEER
NOKIA
06.1989 - 12.1998
Master of Science in Computer Science -
DePaul University
Bachelor of Science in Electronic Engineering Technology -
DeVry University
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