Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Franklin Gongora

Ocala,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills. Capable individual boasting a career spent recruiting and hiring employees bringing talent and expertise to hardworking teams. Effective Grocery Manager known for coordinating store activities and overseeing all visual merchandising tasks.

Overview

7
7
years of professional experience

Work History

Assistant Grocery Manager

Publix
Murfreesboro, TN
01.2022 - 09.2023
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Conducted regular inventory audits to ensure accuracy of stock counts.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Directed daily operations of the store, including opening and closing duties.
  • Set up promotional displays to maximize visibility.
  • Provided customers with assistance in locating items within the store.
  • Evaluated performance of employees on a regular basis.
  • Assisted with recruitment and training of new staff.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.

Division Manager

Ole Mexican Foods
Nashville, TN
06.2018 - 01.2022
  • Supervised team of 40 personnel, delivering effective and consistent job training.
  • Set and monitored division-wide policies, procedures and cultural standards.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
  • Analyzed industry trends to develop competitive strategies that meet organizational objectives.
  • Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.
  • Conducted regular employee reviews to assess job performance and identify training needs.
  • Maintained positive relationships with external vendors to ensure timely delivery of goods and services.
  • Participated in ongoing professional development activities such as conferences and seminars.
  • Ensured compliance with company policies and procedures within the division.

Warehouse Manager

Ole Mexican Foods
Nashville, TN
08.2016 - 06.2018
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.

Education

BBA - Business Management

University of Havana
Havana,Cuba
07-2000

Skills

  • Store maintenance
  • Performance Evaluations
  • Customer Support
  • Problem Resolution
  • Employee Training
  • Stock replenishment
  • Customer service and assistance
  • Employee Management
  • Complaint Handling
  • Loss Prevention
  • Budgeting and finance

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Grocery Manager

Publix
01.2022 - 09.2023

Division Manager

Ole Mexican Foods
06.2018 - 01.2022

Warehouse Manager

Ole Mexican Foods
08.2016 - 06.2018

BBA - Business Management

University of Havana
Franklin Gongora