Franklin Hernandez
Opa Locka
Overview
2
2
years of professional experience
Work History
Advance Auto Parts Salesman
Michael Garlobo
12.2023 - 11.2024
- Assisted customers in identifying and purchasing auto parts based on vehicle specifications.
- Maintained inventory levels, ensuring availability of essential products for customer needs.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Responded to customer inquiries, providing knowledgeable support on product features and compatibility.
- Participated in training sessions to improve product knowledge and sales techniques.
- Stocked and managed stock of parts.
- Provided exceptional customer service by promptly answering phone calls and assisting walk-in clients with inquiries or concerns.
- Consistently met or exceeded sales quotas through proactive engagement with customers and understanding their needs.
- Conducted regular stock checks to identify slow-moving items and optimize inventory turnover.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Boosted customer satisfaction by providing knowledgeable assistance and tailored recommendations for auto parts purchases.
- Assisted customers in selecting appropriate auto parts based on vehicle make, model, and requirements for optimal compatibility.
- Conducted regular inventory audits to minimize discrepancies and maintain accurate records of available stock.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Employee
McDonald's
08.2022 - 08.2023
- I handled Customer Complaints and Concerns, I also took customers' Orders exactly as they wanted to. I worked in the Kitchen from time to time & made everything organized. I would help bring out boxes full of stuff from the back.
Education
Computer Science
Bethune-Cookman University
Daytona Beach, FLThe Seed School Of Miami
Opa-locka, FL06.2024
Skills
- Respectful
- Responsible
- Leadership
- Teamwork
- Time Management
- Strong communication skills
- Customer service
- Cycle counting
Language
English
Timeline
Advance Auto Parts Salesman
Michael Garlobo
12.2023 - 11.2024
Employee
McDonald's
08.2022 - 08.2023
Computer Science
Bethune-Cookman University
The Seed School Of Miami
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