Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franklin Hernandez

Franklin Hernandez

Lynchburg,VA

Summary

Dynamic Restaurant Manager with a proven track record at Choice Hibachi Buffet, excelling in team management and customer engagement. Enhanced service efficiency and guest satisfaction through effective staff training and proactive conflict resolution. Committed to maintaining high operational standards and fostering a positive work environment, ensuring compliance with health regulations.

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Choice Hibachi Buffet
03.2022 - 07.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Supervised a team of 16 plus staff, improving service efficiency
  • Trained and developed staff on customer service, safety, and sanitation standards.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw buffet setup, presentation, and replenishment, ensuring consistent quality and guest satisfaction.
  • Managed daily operations including scheduling, vendor relations, and ordering to maintain seamless service.
  • Resolved customer concerns promptly, building repeat business and improving overall dining experience.
  • Monitored compliance with health and safety regulations, passing all inspections with zero violations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.


Main Kitchen Line Manager

Platinum Corral
01.2019 - 02.2022
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.


Server

Golden Corral Buffet and Grill
05.2017 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Brentwood High School
Brentwood, NY
06-2004

Skills

  • Team management
  • Customer engagement
  • Staff management
  • Operations management
  • Passion for customer satisfaction
  • Customer-oriented

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Manager

Choice Hibachi Buffet
03.2022 - 07.2025

Main Kitchen Line Manager

Platinum Corral
01.2019 - 02.2022

Server

Golden Corral Buffet and Grill
05.2017 - 02.2022

High School Diploma -

Brentwood High School

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