Summary
Work History
Education
Skills
Timeline
Generic

Franklin Howard

Kettering

Summary

Accomplished sales expert known for developing effective sales strategies and mentoring teams. Proven ability to analyze market trends and drive performance, resulting in sustained sales success and enhanced customer loyalty.

Work History

Sales Representative

Feazel Roofing
2021 - 2025
  • Implemented targeted marketing campaigns that increased customer engagement within assigned territory.
  • Led weekly sales meetings to review performance metrics and strategize improvements for team success.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Trainer

Jorges Home Improvements
2007 - 2019
  • Maintained up-to-date knowledge of industry trends and best practices for continuous improvement.
  • Mentored new trainers, providing guidance on effective teaching strategies and materials.
  • Implemented assessment tools to measure trainee progress and improve program outcomes.
  • Streamlined onboarding processes to ensure consistent delivery of essential training content.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Sales Representative

Time Warner Cable
2005 - 2006
  • Developed and maintained strong customer relationships to enhance satisfaction and retention.
  • Conducted product demonstrations to educate customers on service features and benefits.
  • Collaborated with cross-functional teams to address customer concerns effectively and efficiently.
  • Analyzed market trends to identify opportunities for product promotion and sales strategies.
  • Trained new sales representatives on best practices and company policies for improved performance.
  • Negotiated contracts with clients, ensuring terms aligned with company objectives while maximizing revenue potential.

Trainer

Walters Home Improvements
2002 - 2005
  • Developed and delivered training programs on home improvement techniques to enhance employee skills.
  • Evaluated training effectiveness through participant feedback and performance assessments.
  • Collaborated with management to identify training needs and adjust curriculum accordingly.
  • Facilitated hands-on workshops to demonstrate installation processes and product usage.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Owner

SUBWAYRestaurants
1999 - 2001
  • Managed daily operations to ensure efficient service and product quality.
  • Trained and supervised staff to maintain high standards of customer service.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed marketing strategies to increase local brand awareness and customer engagement.
  • Analyzed sales data to identify trends and adjust menu offerings accordingly.
  • Ensured compliance with health regulations and safety standards for food handling.
  • Coordinated scheduling and staffing to meet peak service demands effectively.
  • Managed day-to-day business operations.
  • Fostered a positive work environment through team-building activities and recognition programs.

Sales Supervisor

Texas Pride
1988 - 1999
  • Supervised daily sales operations, ensuring team adherence to company policies and procedures.
  • Trained and mentored new sales associates, enhancing product knowledge and customer service skills.
  • Analyzed sales data to identify trends, informing inventory management and promotional strategies.
  • Developed training materials focused on effective selling techniques and customer engagement practices.
  • Implemented performance metrics to evaluate staff productivity and drive continuous improvement initiatives.
  • Coordinated with marketing teams to align sales strategies with promotional campaigns for maximum impact.
  • Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
  • Led regular team meetings to discuss goals, share feedback, and foster a collaborative work environment.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

Education

Associate of Science - Criminal Justice

Sinclair Community College
Dayton, OH
01-2019

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Sales development

Timeline

Sales Representative

Feazel Roofing
2021 - 2025

Trainer

Jorges Home Improvements
2007 - 2019

Sales Representative

Time Warner Cable
2005 - 2006

Trainer

Walters Home Improvements
2002 - 2005

Owner

SUBWAYRestaurants
1999 - 2001

Sales Supervisor

Texas Pride
1988 - 1999

Associate of Science - Criminal Justice

Sinclair Community College
Franklin Howard