Franklin Appiah
West Haven,CT
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon Fulfillment Center
North Haven, CT
06.2025 - Current
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Residential Office Assistant
University of Connecticut
Storrs, CT
02.2025 - 05.2025
- Provided front-line support to students, addressing inquiries and facilitating access to resources.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Behavioral Health Technician
Retreat Behavioral Health
New Haven, CT
12.2022 - 06.2024
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Provided direct patient care to individuals with behavioral health challenges.
- Supported crisis intervention efforts, de-escalating potentially volatile situations.
- Assisted in implementing individualized treatment plans and monitoring progress.
- Engaged patients in recreational activities to promote overall well-being.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Prepared and submitted daily [Type] reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Sales Associate
Burlington Coat Factory
Stratford, CT
06.2023 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints professionally, fostering loyalty and repeat business.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Warehouse Worker
Amazon Delivery Warehouse
Orange, CT
06.2022 - 08.2022
- Maintained cleanliness and safety standards within the warehouse environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Reported defective products or machinery to supervisor.
Dunkin Donuts
06.2021 - 08.2021
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated kitchen equipment efficiently to prepare food items according to safety standards.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Bachelor of Science - Psychology
University of Connecticut
12-2025
High School Diploma - undefined
Engineering Science University Magnet School
West Haven, CT06-2021
Skills
- Social Media
- Editing
- Customer Service
- Computer Skills
- Problem Solving
- Critical Thinking
- Active listening
- De-escalation strategies
- Mental health support
- Crisis handling
- Conflict resolution
Activities:
West Haven Travel Soccer (2017-18) Piano (2018-19) Drums (2018-19) Yale Hemisphere (2017-18) West Haven Travel Soccer (2017-18) Piano (2018-19) Drums (2018-19) Yale Hemisphere (2017-18)
Timeline
Warehouse Worker
Amazon Fulfillment Center
06.2025 - Current
Residential Office Assistant
University of Connecticut
02.2025 - 05.2025
Sales Associate
Burlington Coat Factory
06.2023 - 08.2023
Behavioral Health Technician
Retreat Behavioral Health
12.2022 - 06.2024
Warehouse Worker
Amazon Delivery Warehouse
06.2022 - 08.2022
Dunkin Donuts
06.2021 - 08.2021
High School Diploma - undefined
Engineering Science University Magnet School
Bachelor of Science - Psychology
University of Connecticut