Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Franklin Maldonado

Franklin Maldonado

New York

Summary

I am a dynamic, results-oriented professional with extensive experience in the food service industry, particularly at Jack's Wife Freda. Passionate about continuous improvement, I strive to learn new skills to further enhance my capabilities in any of the areas I work in, as well as customer service and team collaboration. With a keen eye for detail and a strong commitment to creating memorable dining experiences, I thrive in environments that demand both competence and creativity. My background in communication and operational efficiency has consistently contributed to a smooth, high-quality customer experience. As an energetic and customer-focused crew member, I am dedicated to not only meeting team and customer needs, but also growing and adapting in this fast-moving industry.

Overview

6
6
years of professional experience

Work History

Crew Member

Shuka, Bowery Group
10.2021 - Current
  • Stocked shelves to organize aisles in assigned department.
  • Became familiar with products to answer questions and make suggestions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Prep Worker

Jack's Wife Freda
01.2019 - 10.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Packaged and stored food products following proper handling and preservation methods.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

General Managements -

Borough of Manhattan Community College
New York
06-2026

High School Diploma -

Emma Lazarus High School
100 Hester St, New York, NY 10002
06-2023

Skills

  • Steering
  • Visual communication
  • Basic math
  • Team contributions
  • Safety awareness
  • Positive company representation
  • Interactive communication skills
  • Time management
  • Teamwork and collaboration
  • Crew leadership
  • Customer service
  • Integrity and honesty
  • Verbal and written communication

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Crew Member

Shuka, Bowery Group
10.2021 - Current

Prep Worker

Jack's Wife Freda
01.2019 - 10.2021

General Managements -

Borough of Manhattan Community College

High School Diploma -

Emma Lazarus High School

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Franklin Maldonado