Franklin Martinez
Paterson
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Marshalls
07.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Retail-Merchandise Associate
Tk maxx Marshalls
01.2023 - 06.2023
Education
No Degree - Electrician
Boston International High School
Dorchester, MA06-2025
Skills
- Service excellence
- Effective team collaboration
- Effective problem resolution
- Teamwork and collaboration
- Consumer assistance skills
- User engagement strategies
- Retail opening and closing procedures
- Willingness to adjust hours
- Facility upkeep
- Bilingual in Spanish and English
- Fitting room organization
- Dressing room management
Accomplishments
- Resolved product issue through consumer testing.
- Handled and resolved an upset customer’s issue, resulting in a positive outcome and demonstrating professionalism.
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
Retail Sales Associate
Marshalls
07.2024 - Current
Retail-Merchandise Associate
Tk maxx Marshalls
01.2023 - 06.2023
No Degree - Electrician
Boston International High School
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