Franklin Melendez
West Hills,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AMAZON DELIVERY SERVICE PARTNER
HANSL Delivery Service inc.
CHATSWORTH, CA
09.2023 - 09.2024
- Package Pickup: Collect packages from an Amazon distribution center or warehouse
- Package Verification: Ensure all packages are correctly labeled and match the assigned route
- Route Planning: Organize and plan the delivery route to maximize efficiency and minimize driving time
- Package Delivery: Deliver packages to customers' addresses, following specific delivery instructions when necessary
- Scanning and Delivery Confirmation: Use a scanning device to record each delivery and confirm that the package has been left in the correct location
- Customer Communication: Contact customers if there are issues with the delivery or if additional instructions are needed
- Handling Returns: Collect packages that need to be returned to Amazon for any reason
- Safety Compliance: Follow road safety regulations and company policies to protect themselves and others on the road
- Vehicle Maintenance: Ensure the delivery vehicle is in good condition, including refueling, checking tires, and reporting any mechanical issues
- Documentation and Reporting: Complete necessary paperwork and report any incidents, such as damaged packages or delivery issues
- Time Management: Work efficiently to complete all deliveries within the assigned time frame.
Team Member
McDonald's
Chatsworth, CA
11.2022 - 08.2023
- Customer Service: Experience interacting with customers, resolving issues, and ensuring customer satisfaction.
- Cash Handling and Register Operations: Skills in managing transactions, using cash registers, and handling cash securely.
- Food Preparation and Food Safety: Knowledge in preparing food according to specific standards and adhering to food safety and hygiene regulations.
- Teamwork: Ability to collaborate effectively with team members to achieve common goals and maintain a positive work environment.
- Time Management and Multitasking: Capability to manage multiple tasks in a fast-paced environment, ensuring orders are completed efficiently and accurately.
- Cleanliness and Safety Maintenance: Experience maintaining a clean and safe work environment, complying with health and safety regulations.
- Adaptability and Flexibility: Ability to adapt to rapid changes and handle unexpected situations effectively.
- Problem-Solving: Experience in identifying and resolving issues efficiently, whether with customers or internal operations.
Skills
- Customer Service
- Navigation Equipment
- Written and Oral Communications
- Problem Resolution
- Good Listening Skills
- Customer Satisfaction
- Digital Content Generation
- Online and Traditional Marketing
- Social Media Platforms
- Sales Expertise
- Global Marketing
- Trend Research
Certification
- Marketing
- Adobe photoshop
Languages
- Spanish, Bilingual
- English, Advanced
- Portuguese, Intermediate
Accomplishments
- Driver of the month.
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
AMAZON DELIVERY SERVICE PARTNER
HANSL Delivery Service inc.
09.2023 - 09.2024
Team Member
McDonald's
11.2022 - 08.2023
- Marketing
- Adobe photoshop
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