Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Bartender

Franklin Melgar

Katy,TX

Overview

16
16
years of professional experience

Work History

Server

Marriot Hotel
04.2023 - Current
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Handled customer inquiries and resolved issues promptly to maintain positive relations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.

Bartender

Marvinos Italian Steak House
03.2023 - Current
  • Assisted in preparing and serving a variety of beverages.
  • Maintained cleanliness and organization of bar area during shifts.
  • Engaged with customers to provide exceptional service and recommendations.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Learned and practiced safe handling of bar tools and equipment.

Manager

Alicias Mexican Grilled
04.2022 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Server

Alicias Mexican Grille
01.2010 - 2020
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Efficiently managed table assignments, optimizing seating for maximum guest flow.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new servers on menu offerings and service protocols.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

High School Diploma -

Cy-wood High School
Cypress, TX
11.2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Food running
  • High volume dining
  • Team collaboration
  • Supply restocking
  • Quality control
  • Food safety practices
  • Table bussing

Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Timeline

Server

Marriot Hotel
04.2023 - Current

Bartender

Marvinos Italian Steak House
03.2023 - Current

Manager

Alicias Mexican Grilled
04.2022 - 09.2023

Server

Alicias Mexican Grille
01.2010 - 2020

High School Diploma -

Cy-wood High School

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Franklin Melgar