Franklin Mosquera
Trenton,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful CSR with 21 years of experience addressing customer requests and concerns. Install, maintain and repair copier machine hardware, software and networking products. Expert at providing relevant information and options to successfully resolve issues.
Overview
22
22
years of professional experience
Work History
Fill Service Rep
Canon Business Solutions
04.2002 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate of Applied Science - Electronics And Network System Technology
The Cittone Institute
Mount Laurel, NJ04.2002
GED -
Hightstown High School
Hightstown, NJ06.2000
Skills
- Service Recommendations
- System Updates
- Technical Support
- Customer Support
- Service Reporting
- Account Updating
- Account Updates
- Interpersonal Skills
- Written Communication
- Customer Service
- Decision Making
- Multitasking
- Process Improvement
- Technical Proficiency
- Problem Solving
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Fill Service Rep
Canon Business Solutions
04.2002 - Current
Associate of Applied Science - Electronics And Network System Technology
The Cittone Institute
GED -
Hightstown High School
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