Franklin Muse
Baltimore,MD
Summary
Results-driven professional with over 7 years of experience in resource management and team leadership. Skilled in fostering collaboration, enhancing operational efficiency, and implementing training programs that drive team performance and trust with clients and partners.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mitigation Technician
SI Restoration
08.2025 - Current
- Assisted in water extraction and drying processes to mitigate damage effectively.
- Utilized moisture detection tools to assess affected areas and ensure thorough remediation.
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
Trading Resource Manager
Banyan Hill Publishing
08.2016 - 03.2024
- Led resource allocation strategies to optimize project efficiency and minimize operational costs.
- Developed training programs to enhance team performance and facilitate knowledge sharing among staff.
- Implemented process improvements that streamlined workflow and reduced turnaround time for resource requests.
- Coordinated cross-departmental collaboration to align resources with business objectives and project timelines.
- Mentored junior staff, fostering professional growth and enhancing overall team capabilities in resource management.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Enhanced vendor relationships through regular communication and performance evaluations.
Dedicated Team Lead
TCC LLC
02.2015 - 08.2016
- Led team in optimizing operational workflows to enhance productivity and efficiency.
- Implemented process improvements that reduced turnaround times for project completion.
- Coordinated cross-functional collaboration to drive project success and stakeholder satisfaction.
- Developed training programs aimed at improving team skills and operational effectiveness.
- Established quality control measures ensuring adherence to company standards and best practices.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Bachelor of Science - Mass Communication
Frostburg State University
Frostburg, MDSkills
- Customer service
- Reliability
- Call center experience
- Client relations
- Technical support
- Multi-line phone talent
- Account management
- Manual hand tools operations
- OSHA compliance
- Power tools operations
- Teamwork and collaboration
- Time management
Certification
- Project Management, Google.com - 2022
- Data Analyst, Coursea.com - 2023
- ADP Payroll Specialist, Coursea.com - 2024
Timeline
Mitigation Technician
SI Restoration
08.2025 - Current
Trading Resource Manager
Banyan Hill Publishing
08.2016 - 03.2024
Dedicated Team Lead
TCC LLC
02.2015 - 08.2016
Bachelor of Science - Mass Communication
Frostburg State University
Awards
05/2016 Rookie of the Year, TCC LLC
11/2019 Rising Star Award, Banyan Hill Publishing