Franklin Orellana Garcia
Oxon Hill,MD
Summary
Dynamic Technical Support Representative at Data Work Solutions with a proven track record in resolving complex technical issues and enhancing customer satisfaction. Skilled in technical troubleshooting and remote support, I contributed to process improvements that boosted departmental efficiency. My commitment to excellence and effective communication ensures a superior user experience.
Offering excellent problem-solving abilities and genuine interest in technology, ready to excel in support role. Brings foundational understanding of software troubleshooting and hardware setup, along with strong communication skills. Ready to use and develop technical troubleshooting and customer service skills in electrical technology role.
Overview
1
1
Certification
Work History
Technical Support Representative
Data Work Solutions
01.2025 - 04.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
Education
Electrical Technology -
Centro De Capacitación Profesional
Alexandria, VA04-2025
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Application support
- Technical issues analysis
- Service support
- Application installations
- Systems analysis
Certification
- Licensed State Board of Electricians
- Certified Electrical technology course
Languages
Spanish
Native or Bilingual
English
Professional Working
Experience
I have a knowledge in resident electricity and commercial electricity .I will like to learn more about Electricity
Timeline
Technical Support Representative
Data Work Solutions
01.2025 - 04.2025
Electrical Technology -
Centro De Capacitación Profesional
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