FRANKLIN OTIENO OMONDI
Forney,TX
Summary
I am a driven Microfinance banker offering an in-depth understanding of Microfinance banking market conditions. I am a strategic and proactive leader adept at implementing successful business policies, and procedures. I am ready to apply my 16 years of experience to pursue new professional challenges and career advancement.
Overview
18
18
years of professional experience
Work History
Regional Manager
Inuka Africa micro-finance LTD
07.2024 - 01.2025
- Key achievements were profitability, opening a new branch, staff training, motivation and retention
- Supervised operations to ensure cost reduction, profitability, and optimal customer experience.
Regional Manager
Kenya Women Microfinance Bank PLC
03.2019 - 06.2022
- Visited potential customers to build relationships and present sales pitches on products
- Proactively visited loyal customers to maintain long-lasting relationships and increase sales
- Monitored sales team performance and provided training to help reach targets
- Maximized employee morale and corrected performance issues according to established standards
- Fostered positive relationships with customers to maximize satisfaction, retention, and experience
- Managed the most prosperous region in the organization ensuring maximum profitability per portfolio
- Managed a total of 10 branches to achieve sustainability
- Grew business by creatively driving sales and maintaining cost controls
- Served as mentor to junior team members
Branch Manager
Kenya Women Microfinance Bank PLC
02.2015 - 02.2019
- Functions were to recruitment of new business and managing client retention
- Engaging in new product development in the various target markets
- Budget monitoring and implementation
- Ensuring good customer experience
- Linkages with the community, opinion leaders and various stakeholders
Branch Manager
Kenya Women Microfinance Bank PLC
02.2015 - 02.2019
- Maximized branch revenue by optimizing operations
- Designed sales and service strategies to improve revenue and retention
- Mentored staff to increase sales success and productivity
- Built strong rapport with new and existing clients to serve financial needs better and promote branch loyalty
- Oversaw the complete sales cycle process from prospecting through contract negotiations and close
- Controlled expenses and allocated financial resources to reach budget goals
Branch Manager
Kenya Women Microfinance Bank PLC
03.2014 - 02.2015
- Met with clients, advised on loan conditions, and negotiated further contract terms to meet clients’ needs
- Followed and enforced stringent lending policy in line with internal and mandated lending standards and regulations
- Embodied brand values, presentation standards, and customer support approach outlined by the branch
- Built strong rapport with new and existing clients to serve financial needs and promote branch loyalty
Unit Manager
Kenya Women Microfinance Bank PLC
10.2010 - 03.2014
- Functions are the growth of the business, customer experience, and implementation of the budget, public relations, staff supervision, motivation, and training
- Prepared bank loan application forms and managed all documents for new account openings with outstanding attention to detail and confidentiality
- Continuous reporting
- Motivated and incentivized teams to consistently deliver to operational targets, improving overall company efficiency
- Used outstanding communication and interpersonal skills to build and nurture cheerful staff and client relationships
Desk Manager
Kenya Women Microfinance Trust
08.2008 - 10.2010
- Functions were staff supervision, motivation, and training, loan processing loan recovery assessments promotion of the program's vision, marketing, and portfolio growth
- Generate reports on a daily and monthly basis
Business Development Officer
Kenya Women Microfinance Trust
02.2007 - 08.2008
- Functions are loan processing, appraisal, disbursement, collections, business assessments, group training, group management, outreach promotions, marketing products, recruitment, portfolio growth, and data entry
Education
DIPLOMA TECHNICAL EDUCATION - technical diploma education cooperative option
KENYA TECHNICAL TRAINERS COLLEGE
Nairobi11.2023
KNEC KCSE CERTIFICATE - KCSE Certificate
St PAULS SECONDARY SCHOOL
KEVOTE, EMBU04.2006
KNEC DIPLOMA - Technical Diploma COOPERATIVE MANAGEMENT OPTION
KABETE NATIONAL POLYTECHNIC TECHNICAL COLLEGE
Nairobi11.2002
KNEC KCPE CERTIFICATE - KCPE Certificate
PARKLANDS PRIMARY SCHOOL
NAIROBI12.1994
Skills
- Strategic Thinking & Orientation
- Commercial Acumen & Entrepreneurial Thinking
- Leadership and Influencing Skills
- Stakeholder Management
- Drive for Results
- Analytical Thinking & Problem-Solving Skills
- People Management & Development
Personal Information
Driving License: Class BCEFG
Awards
- Certificate of appreciation for service to women KWFT
- Certificate of merit from the president’s award scheme KTTC Unit
- Certificate of merit from president’s award scheme KTTC Unit to certify as an HIV/AIDS Trainer
- A Gold award certificate from the president’s award scheme Kenya
Timeline
Regional Manager
Inuka Africa micro-finance LTD
07.2024 - 01.2025
Regional Manager
Kenya Women Microfinance Bank PLC
03.2019 - 06.2022
Branch Manager
Kenya Women Microfinance Bank PLC
02.2015 - 02.2019
Branch Manager
Kenya Women Microfinance Bank PLC
02.2015 - 02.2019
Branch Manager
Kenya Women Microfinance Bank PLC
03.2014 - 02.2015
Unit Manager
Kenya Women Microfinance Bank PLC
10.2010 - 03.2014
Desk Manager
Kenya Women Microfinance Trust
08.2008 - 10.2010
Business Development Officer
Kenya Women Microfinance Trust
02.2007 - 08.2008
DIPLOMA TECHNICAL EDUCATION - technical diploma education cooperative option
KENYA TECHNICAL TRAINERS COLLEGE
KNEC KCSE CERTIFICATE - KCSE Certificate
St PAULS SECONDARY SCHOOL
KNEC DIPLOMA - Technical Diploma COOPERATIVE MANAGEMENT OPTION
KABETE NATIONAL POLYTECHNIC TECHNICAL COLLEGE
KNEC KCPE CERTIFICATE - KCPE Certificate
PARKLANDS PRIMARY SCHOOL
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