Leandra Bolahao
Las Vegas,Nevada
Summary
Results-driven professional with expertise in customer-facing roles, operations management, and business administration. Skilled in providing excellent customer service, managing retail and event operations, and handling financial transactions. Proficient in Microsoft Office and social media management, with strong communication, problem-solving, and time management skills. Adept at adapting to new situations, multitasking, and resolving conflicts. Experienced in sales, account management, and product demonstrations, with a strong attention to detail and organizational skills.
Overview
7
7
years of professional experience
Work History
Event Staff Member
Production Plus
12.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Oversaw event operations to keep running smoothly.
Housekeeper
Hilton Grand Vacations Club
01.2023 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Receptionist, Personal Assistant
Miraculous Massage and Facial Spa
05.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Beauty Department Coordinator
TJX Companies
09.2020 - 04.2022
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
- Developed and implemented training programs to enhance staff skills and productivity.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Organized and maintained department records for easy access and regulatory compliance.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
Assistant Store Manager
Family Dollar
02.2018 - 09.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
High School Diploma -
06-2010
- Completed apprenticeship program in carpentry
- Developed skills in carpentry, painting, and finishing
- Completed OSHA 10 certification and Training
- Completed First aid and CPR training
Skills
- Strong teamwork
- Event setup and breakdown
- Guest relations
- Brand marketing
- Customer service
- Housekeeping
- Health and safety compliance
- Bed making proficiency
- Cleaning bathrooms
- Cleaning techniques
- Workload prioritization
- Problem-solving
- Time management
- Decision-making
- Adaptability and flexibility
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Attention to detail
- Store opening and closing
- Customer service management
- Store operations
- Staff supervision
Timeline
Event Staff Member - Production Plus
12.2024 - Current
Housekeeper - Hilton Grand Vacations Club
01.2023 - 09.2024
Receptionist, Personal Assistant - Miraculous Massage and Facial Spa
05.2022 - 12.2022
Beauty Department Coordinator - TJX Companies
09.2020 - 04.2022
Assistant Store Manager - Family Dollar
02.2018 - 09.2020
Sacred Hearts Academy - High School Diploma,
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