Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franklin RIVAS

Fort Lauderdale,FL

Summary

Proven multitasker and team collaborator, I excelled at The Westin Hotel & Resorts by enhancing customer experiences and supporting bar and dining operations. My expertise in garnish preparation and problem-solving led to seamless service flow and consistent guest satisfaction, showcasing my ability to thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Barback

The Westin Hotel & Resorts
10.2023 - Current
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Restocked ice, condiments, and snacks.
  • Learned how to make wide variety of mixed drinks.
  • Replaced empty kegs and soda syrups.
  • Delivered food to customers at bar and tables.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Assisted in setting up and breaking down bar area for special events.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Batch Beverage Preparation: Responsible for preparing and mixing large volumes of beverages according to specific recipes in the storage area, ensuring consistency and quality in every batch.

Food Runner

The Westin Hotel & Resorts
03.2021 - 09.2023
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

Education

High School Diploma -

POLITECNICO PROFESSIONAL MEXICO
DOMINICAN REPUBLIC
10.2003

Skills

  • Efficient multitasking
  • Cleaning and sanitation
  • Cleanliness Maintenance
  • Flexible Schedule
  • Garnish preparation
  • Fast-Paced Environment
  • Bar organization
  • Bartender support
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Barback

The Westin Hotel & Resorts
10.2023 - Current

Food Runner

The Westin Hotel & Resorts
03.2021 - 09.2023

High School Diploma -

POLITECNICO PROFESSIONAL MEXICO

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Franklin RIVAS