Summary
Overview
Work History
Skills
Timeline
Generic

Franklin Rivera

San Francisco,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience

Work History

Valet Parking Manager

California Parking
San Francisco, CA
01.1995 - 09.2025
  • Managed key control system including issuing and collecting keys from drivers as necessary.
  • Created reports summarizing activity including number of cars parked, revenue collected, employee hours worked.
  • Ensured proper customer service was provided by valet attendants, addressing any issues that arose promptly and professionally.
  • Handled complaints from customers in a courteous manner while adhering to company policy guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained accurate records of daily transactions using computerized systems.
  • Handled account payments, collected cash and processed credit card charges.

Restaurant Waiter

Hilton Hotels Corporation
San Francisco, California
04.1994 - 06.2025
  • Provided exceptional service to high volume of daily customers.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Room Service Attendant

Marriot Hotel
San Francisco, CA
01.1998 - 08.2000
  • Delivered food items to guest rooms in a timely manner.
  • Checked for accuracy of delivered orders against customer tickets.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Addressed any concerns or problems that arose during service immediately.
  • Resolved guest complaints promptly and courteously while maintaining a positive attitude towards customers at all times.

Skills

  • Customer service
  • Detail-oriented
  • Positive and professional
  • Reliability
  • Team collaboration
  • Effective communication
  • Team leadership

Timeline

Room Service Attendant

Marriot Hotel
01.1998 - 08.2000

Valet Parking Manager

California Parking
01.1995 - 09.2025

Restaurant Waiter

Hilton Hotels Corporation
04.1994 - 06.2025

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Franklin Rivera