Franklin Scott
Greensboro,NC
Summary
Highly analytical and detail-oriented Fraud Investigator with experience in identifying and preventing fraud. Proficient in leveraging data analytics and risk assessments to develop and implement effective fraud prevention strategies. Collaboration working with Visa and MasterCard associations. Strong communication skills and ability to work in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Lead Fraud & Claims Operations Representative
Wells Fargo Bank, N.A.
Winston-Salem, NC
06.2023 - Current
- Led investigations into corporate credit card cases resulting in the recovery of fraudulent claims. Conducted in-depth analysis of claims data to identify fraudulent patterns and trends.
- Performed and guided others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involved multiple transaction channels and products.
- Contributed in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams.
Chairman of Minimum Housing Standards Commission
City of Greensboro
Greensboro, NC
01.2021 - Current
- Hear and determine appeals from decisions of a City Code Compliance Inspector based on Chapter 11 of the City's Code of Ordinances.
- Study rental rates, the need for reconditioning or condemnation, and other housing conditions within the city, and make recommendations to City Council concerning such matters.
- May inspect houses and living quarters in the city and has the right to enter with a Code Compliance Inspector for that purpose.
Business Relationship Support Representative
Wells Fargo Bank, N.A.
Winston-Salem, NC
07.2022 - 06.2023
- Collaborated with business client managers to maintain a portfolio of accounts. Assisted in financial statement analysis for complex relationships. Provided technical support relating to client portfolio.
- Evaluated profitability and risk of designated portfolio. Aided with customer associated risk management.
- Trained new hires in departmental policies and procedures.
Bank Teller
Wells Fargo Bank, N.A.
Clemmons, NC
12.2021 - 07.2022
- Assisted customers by providing exceptional customer service, accurately and efficiently processing transactions.
- Led teller line in risk management strategies.
- Maintained a cash drawer, including cash handling and balancing.
Business Customer Service Specialist
AT&T
Greensboro, NC
03.2021 - 12.2021
- Answer client inquiries concerning services, products, billing, equipment, claims, and report problem areas.
- Work in multiple queues over various client contact channels.
- Responsible for improving client retention through programs and service provided to the client.
Wireless Sales Consultant
Cellular Sales Verizon
High Point, NC
06.2020 - 03.2021
- Developed new consumer and business accounts as a Verizon Authorized Retailer.
- Ascertained what each client needed and would make recommendations based on their specifications.
- Handled technical support for all client concerns.
Assistant Women's Basketball Coach/Recruiting Coordinator
North Carolina A&T State University
Greensboro, NC
07.2012 - 06.2020
- Responsible for on and off campus recruiting efforts.
- Entered into contractual agreements regarding game scheduling.
- Created content and maintained all social media accounts.
- Led team scouting of opponents and game preparation.
- Assisted in player development of all positions.
Assistant Women's Basketball Coach/Recruiting Coordinator
Jefferson College
Hillsboro, MO
06.2010 - 05.2012
- Responsible for all on and off campus recruiting efforts.
- Led team scouting of opponents and game preparation.
- Assisted in player development of all positions.
- Organized fundraising efforts.
Assistant Women's Basketball Coach/Recruiting Coordinator
Neosho County Community College
Chanute, KS
06.2009 - 05.2010
- Responsible for all on and off campus recruiting efforts.
- Led team scouting of opponents and game preparation.
- Assisted in player development of all positions.
Assistant Women's Basketball Coach/Recruiting Coordinator
Arizona Western College
Yuma, AZ
12.2008 - 05.2009
- Responsible for all on and off campus recruiting efforts.
- Led team scouting of opponents and game preparation.
- Assisted in player development of all positions.
Education
Bachelor of Arts - Political Science
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Fraud Detection
- Risk Assessment
- Investigative research
- Data Analysis
- Communication
- Reporting
- Training and Development
- Problem Solving
- Detail-Oriented
- Collaboration
- Microsoft Office 365
Accomplishments
- Two (2) time Manager Spotlight Award.
- Quarterly Award for Business Execution.
- Corporate site sales leader.
- Seven (7) time college basketball champion.
Timeline
Lead Fraud & Claims Operations Representative
Wells Fargo Bank, N.A.
06.2023 - Current
Business Relationship Support Representative
Wells Fargo Bank, N.A.
07.2022 - 06.2023
Bank Teller
Wells Fargo Bank, N.A.
12.2021 - 07.2022
Business Customer Service Specialist
AT&T
03.2021 - 12.2021
Chairman of Minimum Housing Standards Commission
City of Greensboro
01.2021 - Current
Wireless Sales Consultant
Cellular Sales Verizon
06.2020 - 03.2021
Assistant Women's Basketball Coach/Recruiting Coordinator
North Carolina A&T State University
07.2012 - 06.2020
Assistant Women's Basketball Coach/Recruiting Coordinator
Jefferson College
06.2010 - 05.2012
Assistant Women's Basketball Coach/Recruiting Coordinator
Neosho County Community College
06.2009 - 05.2010
Assistant Women's Basketball Coach/Recruiting Coordinator
Arizona Western College
12.2008 - 05.2009
Bachelor of Arts - Political Science
The University of Tennessee - Knoxville
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