Franklin Simpson Sr.

(1.) Demonstrated exceptional situational awareness and decision-making abilities during high-pressure situations, resulting in increased confidence from supervisors and peers.

Managed access control systems to ensure only authorized individuals entered restricted areas, protecting sensitive information and assets.

• Maintained accurate records of all incidents, ensuring proper documentation for future reference or legal proceedings.
• Participated in ongoing training sessions to maintain proficiency in firearms usage, defensive tactics, and other essential skills required for effective performance as an Armed Special Police Officer.
• Assisted with crowd management during large-scale gatherings, promoting an orderly environment free from disturbances.
• Collaborated with law enforcement agencies for timely response to incidents, resulting in minimal disruptions.
• Mentored new officers on department policies and procedures, contributing to a well-trained and effective team.
• Provided exceptional customer service while maintaining a professional demeanor in challenging situations, improving public perception of security personnel.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.,
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

• Duties included but not limited to, severed as lead officer, responsible for safety of all patients, staff, visitors. Securing property, patrols, station in command center monitoring close circuit television system, fire panels, patient emergency codes. Notified appropriate individuals and emergency services when needed, answered phones after hours, responded to all incidents. Assumed all duties in absence of supervisor.