Franklin Sotolongo Suarez
Miami,FL
Summary
Versatile junior project manager with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project and Program Manager
Equinix
Miami, FL
03.2021 - Current
- Managed Global Decommission Program consisting of over 28 projects
- Managed M&A projects
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Identified plans and resources required to meet project goals and objectives.
- Reined in project costs while meeting key milestones.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Developed and initiated projects, managed costs, and monitored performance.
- Modified and directed project plans to meet organizational needs.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Managed projects from procurement to commission.
- Identified, reviewed and applied policies and procedures.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Special Projects Consultant
Youth Co-Op
Miami, FL
10.2020 - 01.2021
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Recommended updates to current legislation, regulations and policies.
- Identified, evaluated and developed solutions to remove roadblocks to change.
- Drafted and presented 36 reports outlining policy actions.
- Tracked in-process and previously submitted grant applications to obtain status updates.
Residency Administrator
Jamaica Hospital
Jamaica, NY
03.2020 - 10.2020
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Oversaw successful planning and execution of staff meetings, parties, and events.
- Assist Director and Vice-Chair in implementing Covid-19 task force and guidelines.
- Responsible for non-medical daily operations of 30 Family Medicine Residents
- Develop and implement administrative support services for Vice-Chair of department
- Restructure and mainstream sign-in and in-person conferences to online platform via New Innovations and WebEx
- Directed, coordinated, and evaluated activities of personnel, including support staff within academic institutions, departments, and alumni organizations
- Increased office productivity by 50% through theimplementation of new project management software
- Responsible for Graduate Medical Education Accreditation submission via AFMA
- Advocated for Residents to receive computers to reduce lag time when writing medical notes
Project Coordinator
Sylvester Comprehensive Cancer Center
Miami, FL
06.2018 - 02.2020
- Successfully led a project to create 150 Faculty profile pages under the Sylvester website
- Reduce by 50 % the membership application approval process by integrating a new electric tracking system
- Supervise multiple projects from project start through delivery by prioritizing needs, delegating assignments, and facilitating team engagement
- Create and track purchase order submissions a month and complete project close-out manuals
- Provide timely project status updates to Director Research Administration
- Coordinate presentations for Program leaders and members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals
- Coordinate and execute all elements of Research Program events including logistics, budgets, venue selection, activity planning, transportation, and entertainment
- Manage the Sylvester Cancer Center membership database and 8 Inter- and Intra- programmatic funding grants for Tumor Biology, Cancer Epigenetic, and Cancer Control Research Programs
- Develop, update, and manage 13 programmatic activities meetings each month
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Sr. Patient Accounts Representative
University Of Miami Miller School Of Medicine
Miami, FL
02.2016 - 06.2018
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Responsible for all aspects of insurance follow-up and collections, including making telephone calls and accessing payer websites.
- Reviewed account information and necessary system applications to determine next appropriate work activity.
- Requested 50 deposit/self-pay letters per month for International/Domestic Transplant patients without active coverage
- Reviewed and updated Code Analysis and Procedure coding for 200 Kidney/Pancreas procedures per month.
- Linked average of 80 charges per day to appropriate TSP networks and payers.
- Identified and communicated issues to management, including payer, system, or escalated account issues, and assisted in developing solutions.
- Assisted new or existing staff with training and techniques designed to increase productivity using new billing system.
- Successfully led key projects, which resulted in positive transition into new billing system.
Education
Master of Science - Health Administration
Liberty University
Lynchburg, VA12.2019
Bachelor of International Business Economics - International Business
Florida International University
Miami, FL12.2011
Skills
- Work Planning and Prioritization
- Training Junior Team Members
- Performance Improvement
- Project Development
- Workflow Planning
- Systems Implementations
- Process Development and Implementation
- Six Sigma Methodologies
- Project Management
- Change Management
- Critical Thinking
- Project Scope Definition
Accomplishments
- September 2018 : Developed and submitted the Programmatic Activities section of the Cancer Support Grant (CCSG) for the NCI-designated Cancer Centers (P30)
- July 2019 : Sylvester Comprehensive Cancer Center (SCCC) received NCI designation
Affiliations
- Project Management Institute
Certification
- Six Sigma Yellow Belt
Languages
Spanish
Native or Bilingual
Timeline
Project and Program Manager
Equinix
03.2021 - Current
Special Projects Consultant
Youth Co-Op
10.2020 - 01.2021
Residency Administrator
Jamaica Hospital
03.2020 - 10.2020
Project Coordinator
Sylvester Comprehensive Cancer Center
06.2018 - 02.2020
Sr. Patient Accounts Representative
University Of Miami Miller School Of Medicine
02.2016 - 06.2018
Master of Science - Health Administration
Liberty University
Bachelor of International Business Economics - International Business
Florida International University
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