NANCY ANAYA
Los Angeles,CA
Summary
Knowledgeable technician with solid background in managing telecommunications systems. Effectively handled high-volume call traffic and coordinated communication channels to ensure seamless operations. Demonstrated strong problem-solving abilities and exceptional customer service skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
PBX Operator
Four Points by Sheraton
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
Senior Assembler/Tester
Crane Aerospace & Electronics
- Assembly, repair, functional/dielectric testing and troubleshooting of transducer systems.
- Complete necessary paperwork to process parts to machine shop for re-work.
- Incorporated lean processes and standard work procedures.
- Maintained hazardous materials and calibrated items.
- Participated in cross-functional teams to identify areas for improvement in overall manufacturing processes.
- Followed outlined specifications to implement assembly plans.
- Coordinated with other departments to complete projects within deadline.
- Documented all in-process and out-of-process assembly activities.
- Enhanced user experience by conducting usability testing and providing recommendations for improvements.
Mechanical Assembler
Marvin Land Systems
2022 - Current
- Tested finished products for compliance with tolerances and overall quality.
- Played an integral role in achieving departmental goals through consistent high-quality output during periods of increased workload or tight deadlines.
- Collaborated with other line workers and team members to assemble and repair parts.
- Collaborated with engineers to develop innovative solutions for complex mechanical challenges that arose during assembly processes.
- Provided training resources for new employees on proper assembly techniques and procedures, leading to faster integration into the team''s workflow.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
Education
Airframe and Powerplant
Westwood College of Aviation
Inglewood, CA07.2003
Skills
- Familiar with Lean, 5S, and Six Sigma concepts
- Proficient in the use of precision measuring devices and test equipment (calipers, oscilloscopes, etc)
- Proficient in the interpretation of blueprints and wiring schematics
- Software skills, Lap View
- Excellent verbal communication skills
- Researching customer issues
- Computer skills
Certification
Airframe and Powerplant certification
Repairman certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PBX Operator
Four Points by Sheraton
Senior Assembler/Tester
Crane Aerospace & Electronics
Mechanical Assembler
Marvin Land Systems
2022 - Current
Airframe and Powerplant
Westwood College of Aviation
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