Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Franklin Totemese

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Admin/Program Coordinator

Pacific Islands Institute
03.2022 - 01.2024
  • Assisted management with special projects to complete all tasks by deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Prepared detailed documents and reports in adherence to program processes.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Gathered and organized printed materials required for program participation.
  • Coordinated and scheduled meetings and appointments to keep programs running smoothly.

Operations Coordinator

Entertainment Marketing International
08.2021 - 01.2022
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw day-to-day operations of large teams across several sites.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Worked with vendors to make purchases and reconcile invoices.
  • Negotiated with distributors to find quality products and best prices.
  • Reconciled monthly operating budgets and shared information with senior management team.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Evaluated upcoming program plans to forecast expected resource needs.

Group Sales Coordinator

Roberts Hawaii
12.1992 - 07.2021
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

Admiral Arthur W Radford High School
Honolulu, HI
06.1992

Skills

  • Employee Development
  • Correspondence Preparation
  • Compliance Assurance
  • Administrative Arrangements
  • Invoice Reconciliation
  • Payment Collection
  • Administrative and Clerical Support
  • Event Planning
  • Coordinate Schedules
  • Creating Presentations and Proposals
  • Inventory Management
  • Client Correspondence
  • Administrative Support
  • Data Entry
  • Microsoft Excel
  • Google Suite

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets and standardize Standard Operations Procedures.
  • Collaborated with team of 5 in the development and successful execution of various travel programs within Hawai'i, the Pacific and Oceania.
  • Updated monthly forecasts for yearly programs
  • Provided support for Human Resources and Accounting related matters

Languages

Japanese
Elementary
Samoan
Limited Working

Timeline

Admin/Program Coordinator

Pacific Islands Institute
03.2022 - 01.2024

Operations Coordinator

Entertainment Marketing International
08.2021 - 01.2022

Group Sales Coordinator

Roberts Hawaii
12.1992 - 07.2021

High School Diploma -

Admiral Arthur W Radford High School

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Franklin Totemese