Franklin Underwood
Frederick,MD
Summary
Highly motivated and results-oriented Automotive and fleet sales and service professional with a successful track record in exceeding sales goals and building strong client relationships. Skilled in both outbound prospecting and consultative selling, leveraging strong interpersonal abilities and a passion for exceeding expectations. Adept at managing High-Value Accounts, dealerships, and independent shops, with a proven ability to identify and develop new markets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Fleet Service Advisor
Wheels, Inc.
10.2022 - Current
- Executed successful collaborations with High value Accounts, Client Executives, fleet Owners, dealerships, and independent shops.
- Worked with a variety of software applications and systems
- Enhanced system efficiency by collaborating with development team
- Assessed the pricing of various service options for both immediate and future needs.
- Provided detailed account review and escalated contractual conflict risk analysis.
Commercial Sales Manager
AutoZone
Frederick, MD
05.2024 - 10.2024
- Successfully generated leads and developed new business opportunities with dealerships and mechanical shops to drive growth.
- Led and participated in P&L and account reviews.
- Conducted training for new sales staff on effective sales techniques and company policies
- Ensured the continuous operation of a robust pipeline to achieve monthly and quarterly goals.
Sales and Service Specialist
Bridgestone
Frederick, MD
08.2017 - 05.2021
- Recognized by senior management for contributions to store success
- Enhanced operational efficiency through organizational systems implementation
- Elevated credit card applications by 250% within the initial month.
- Provided customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
Manager of Tire Sales
Bridgestone
Cincinnati, OH
- Lead cross-functional team successfully showing tangible growth
- Manage High value accounts using strong communication and negotiation skills.
- Created and presented monthly reports to management on sales performance.
- Identified and developed new markets for products or services.
Education
Cairn University
Some College (No Degree) -
Coursera
Skills
- Interpersonal abilities
- DOT policies
- Leadership
- Google IT Certification
- Google Project Manager Certification
- Fleet Management
- Supervisory Skills
- Outbound Sales
- Attention to detail
- Channel Engagement
- Lead qualification
- Negotiation
- Sales Retention
Certification
- Corsera Google IT Certification 05/20
- Corsera Google Project Management Certification 03/24
Profileinfo
Dynamic and flexible professional with extensive experience in customer service and a diverse sales background within the automotive parts and service industry. Acknowledged for adeptly managing accounts, recruiting clients, and maintaining strong relationships. Demonstrates proficiency in independent problem solving.
Timeline
Commercial Sales Manager
AutoZone
05.2024 - 10.2024
Remote Fleet Service Advisor
Wheels, Inc.
10.2022 - Current
Sales and Service Specialist
Bridgestone
08.2017 - 05.2021
Manager of Tire Sales
Bridgestone
Cairn University
Some College (No Degree) -
Coursera
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