Franklin Urbina
Silver Spring,MD
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Network Operations
Thomas Edison High School
Silver Spring, MARYLAND
08.2024 - Current
- Evaluated vendor products and services related to networking solutions and recommended suitable options based on requirements.
- Provided technical support for customers regarding network configuration issues.
- Developed strategies to improve processes, procedures and standards related to network operations.
- Investigated new technologies to improve existing network operations.
- Analyzed system logs to troubleshoot issues related to network operations and performance.
- Developed and managed network operations policies and procedures.
- Researched new technologies that could improve efficiency or reliability of network operations.
Cashier Team Lead
Izes Deli and Bagelry
Rockville, MARYLAND
06.2021 - Current
- Performed daily opening and closing procedures for the register area.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Kept customer and food preparation areas clean and well-organized.
- Processed customer payments quickly and returned exact change and receipts.
- Accurately made change for cash transactions.
- Took orders, prepared foods and processed payments in full-service establishment.
- Rotated stock to ensure freshness of products.
- Welcomed customers, offering assistance to help find store items.
- Handled customer complaints in a professional manner while following company policies and procedures.
Education
High School Diploma -
James Hubert Blake Highschool
Silver Spring, MD06-2025
Skills
- Teamwork and collaboration
- Computer Skills
- Positive attitude
- Attention to Detail
- Customer service
- Friendly and outgoing
- Time management
- Quality control awareness
- Problem-solving
- Phone etiquette
- Listening and comprehension
- Professionalism and courtesy
- Cleaning and sanitization
- Network operations
- Network operations monitoring
Timeline
Network Operations
Thomas Edison High School
08.2024 - Current
Cashier Team Lead
Izes Deli and Bagelry
06.2021 - Current
High School Diploma -
James Hubert Blake Highschool
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