FRANKLIN UROH

To remain a reliable, trustworthy, conscientious Direct care Specialist with an amazingly effective and efficient working ability and high-quality operations support. Able to communicate effectively as a team player with organised and detail-oriented mindset. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

• Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
• Intervened in crisis situations, employing communication, de-escalation and patient care strategies to resolve concerns.
• Coordinated direct assessments, vitals monitoring and recordkeeping as part of care management.
• Followed treatment plan for best results when using verbal and physical behavior management interventions.
• Supported clients with direct services at home or in community and documented progress.
• Supported patients emotionally with positive communication and interactions.
• Protected staff and patients by reporting unusual behaviors or ailments to staff.

• Handled inbound customer service complaints and questions from a variety of customers.
• Schedule maintenance calls for customer when they would call in. a technical issue.
• Maintained customer record by updating account information.
• Educated new customers by answering product and service questions.

• Able to help customers find what they want.
• Able to maintain high standards of display and merchandise to ensure the store is well presented.
• Ready to work individually or within a team environment.
• Fully aware of security issues concerning stock in relations to shoplifting, leakage and theft.

• Able to promote a store and its product through effective marketing activities like leafleting etc.
• Able to accurately describe a product and its features and benefits to customers.
• Experience of working in a multicultural and diverse organisation.
• Able to introduce new customers from my personal customer base.

• Willing to work on a shift basis.
• Always smartly dressed, articulate and presentable.
• Ability to take ownership of issues to work alone with little or no supervision.
• Ability to respond to time frames and deadline with pace.

• Ability to transfer individuals from wheelchair to changing tables, bed, chairs and shower chairs.
• Able to assist individuals in and out of vans and ensuring their safety and security.
• Ensuring that the facility remains clean, which includes but not limited to sweeping, mopping, vacuuming, dusting, and laundry.
• Teach and assist with personal hygiene which includes but not limited to showering, changing adult incontinent briefs, brushing teeth, shaving and assist with dressing.
• Maintain body equilibrium to prevent falling when walking, pushing, pulling, reaching, standing, or crouching on various floor and ground surfaces.
• Able to assess individual behaviour and respond appropriately.
• Able to administer medication.
• Assisted with activities of daily living to improve patient quality of life.