Summary
Overview
Work History
Education
Skills
Timeline
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Franklin williams

Brooklyn,NY

Summary

Driven professional with a proven track record at Town Sports International, enhancing customer satisfaction and streamlining operations. Excelled in crisis management and data entry, significantly improving department performance. Demonstrated strong work ethic and teamwork, leading to a welcoming environment for guests and higher efficiency in front desk operations. Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.

Overview

18
18
years of professional experience

Work History

Host Manager

IHOP
11.2022 - 05.2023
  • Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
  • Enhanced team productivity by conducting regular staff training on hospitality best practices.
  • Managed inventory control systems, reducing waste and controlling costs within the restaurant budget.
  • Adhered and enforced strict hygiene rules and regulations maintaining a safe and clean working environment.
  • Evaluated employee performance regularly through feedback sessions and constructive criticism aimed at improvement.

Welcome Team Member

Town Sports International
08.2010 - 06.2021
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Performed administrative tasks as required such as updating internal databases and filing paperwork.
  • Ensured that public spaces were kept clean and inviting for guests throughout their stay.
  • Proactively identified potential problems or areas of improvement within the Welcome Team's processes.
  • Assisted in resolving guest issues, leading to improved customer feedback scores.
  • Supported front desk operations by answering phone inquiries, managing email communications, and coordinating room assignments.
  • Trained new Welcome Team Members on company policies and procedures, ensuring consistency in guest experiences.
  • Streamlined check-in process for guests, resulting in reduced wait times and increased efficiency.
  • Maintained accurate records of guest arrivals and departures, contributing to efficient hotel operations.
  • Efficiently managed multiple responsibilities under pressure while maintaining composure.
  • Helped create a welcoming atmosphere through friendly interactions with both guests and colleagues.
  • Played an active role during busy seasons or events, working closely with other departments for seamless operation.
  • Assisted management in developing strategies for improving overall department performance.
  • Collaborated with team members to ensure a welcoming environment for all visitors.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Babysitting/ Childcare

Server

University Club of Jacksonville
04.2005 - 10.2007
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Lee High School
Jacksonville, FL
06.2007

Skills

Strong Work Ethic

Data entry proficiency

Volunteer Management

Cross-cultural sensitivity

Tour Guiding Experience

Effective problem solving

Crisis Management

Emergency Response

Customer Service

Teamwork and Collaboration

Positive Attitude

Babysitting/Childcare

Active Listening

Team building

Data Entry

Timeline

Host Manager

IHOP
11.2022 - 05.2023

Welcome Team Member

Town Sports International
08.2010 - 06.2021

Server

University Club of Jacksonville
04.2005 - 10.2007

High School Diploma -

Lee High School

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Franklin williams