Franklin Alexander Alvarado Rosales
Aurora,CO
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Senior Waiter
Balfour Senior Living
Denver , CO
2023.08 - Current
- Offered suggestions regarding wine pairings with food items from the menu.
- Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Monitored stock levels of menus, condiments, utensils, linens, glassware, and other supplies necessary for providing exceptional service.
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Assisted in setting up dining room tables with special attention to sanitation standards.
- Ensured that all dishes were prepared according to restaurant recipes and presentation standards.
- Maintained knowledge of current menu selections as well as upcoming seasonal menu items offered by the restaurant.
- Helped train new wait staff members on proper table set-up techniques and customer service practices.
- Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
- Assisted in maintaining cleanliness throughout the restaurant including floors, windowsills, tabletops, chairs, counters.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cashier
Chipotle
Aurora , CO
2022.05 - 2023.06
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Stocked and restocked kitchen supplies as needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with coworkers.
Cashier
McDonald's
Aurora , CO
2021.06 - 2021.09
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Hinkley High School
Aurora, CO2023-05
Skills
- Conflict resolution abilities
- Liquor, wine, and food service
- Order Accuracy
- Compliance standards
- Menu Memorization
- Professional Appearance
- Dining customer service
- High-volume dining
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Waiter
Balfour Senior Living
2023.08 - Current
Cashier
Chipotle
2022.05 - 2023.06
Cashier
McDonald's
2021.06 - 2021.09
High School Diploma -
Hinkley High School
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