Franklin Guevara Mora
Atlantic City,New Jersey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Ashley Furniture Homestore
01.2021 - 01.2024
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Game Presenter
Evolution
01.2024 - Current
- Enhanced player experience by delivering engaging and informative game presentations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Increased game participation through effective communication and rapport-building with players.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
Okatshe Izakaya & Sushi Restaurant
02.2017 - 06.2018
- Before restaurant opens set up and restock all the plates and silverware for each section, bring all the desserts out of the deep freezer where I previously put them overnight, and transfer them into the smaller freezer in the restaurants, restock condiments that are running low, serve the condiments in the appropriate container and bring them to tables with their meals or upon request, wipe down all the counters that food is going to be placed on with sanitation wipes in the front and back of the house before opening and throughout the day, keep track of what orders have gone out and to what tables they go to and what I still need to bring out/what tables are still waiting on what items, as orders come in on slips I call them out to be cooked and keep track of them, possess extensive knowledge on the entire menu and as I bring food to tables I drop it with the name of the dish and the ingredients
- (Food Runner)
- Ocean Casino & Resort In Room Dining Shift Manager
Pho Life Vietnamese Restaurant
09.2014 - 02.2016
- Preparing and cutting vegetables to be later served with meals or as side dishes, set up the various condiments and made sure to restock and refill them, turn on the tea machine and refill every morning/throughout the day with freshly ground tea leaves, trained servers, food runners, and bussers on their positions and duties whilst also educating them on the entire menu, On shipment days helped stock items in their appropriate locations and rid the restaurant of items past expiration to replenish our inventory, always had large batch of Vietnamese Coffee brewing prior to opening, because of the slow brewing process, then served iced or hot to the customers preference, also prepared and cut fresh fruits for smoothies and boba teas that were made to order
- After a year of working there, the owner decided to no longer hire any more bussers and food runners which made me my own server, food runner, busser and barista
- (Server, Runner,
- Busser, Barista
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2015
Skills
- Computer: Proficient in
- Microsoft Word, Powerpoint, Excel, Google Docs, Google
- Drive, Google Classroom
- Great communication skills
- Excellent organizational skills and time management skills
- Sales Strategies
Timeline
Game Presenter
Evolution
01.2024 - Current
Sales Consultant
Ashley Furniture Homestore
01.2021 - 01.2024
Okatshe Izakaya & Sushi Restaurant
02.2017 - 06.2018
Pho Life Vietnamese Restaurant
09.2014 - 02.2016
High School Diploma -
Egg Harbor Township High School
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