FRANKLYN IDEHEN
Loganville,GA
Summary
Certified Scrum Master with a strong track record of guiding Agile teams to high performance through collaboration, process excellence, and continuous improvement. Expert in facilitating core Agile practices such as user story splitting, velocity tracking, and effective standups. Skilled at removing impediments and aligning cross-functional teams including developers, QA, and UI/UX to deliver consistent sprint success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
Insight Global
09.2022 - Current
- Led a cross-functional Agile team to increase story throughput by 40% by coaching developers to hand off user stories to QA within 4-6 days of sprint start.
- Trained developers and QAs on splitting user stories using INVEST criteria and workflow-focused techniques, resulting in cleaner backlog items and improved sprint predictability.
- Implemented velocity tracking best practices, enabling the team to forecast sprint outcomes with over 90% accuracy across three quarters.
- Enhanced backlog refinement by incorporating the Definition of Ready, reducing sprint carryover to less than 10%.
- Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives aligned with Scrum principles to identify impediments and accelerate sprint velocity.
- Tracked and reported key Agile metrics using velocity reports, Burndown charts, and sprint reports to support continuous improvement.
Scrum Master
Walmart Global Tech
02.2019 - 09.2022
- Tracked and communicated team velocity using burndown charts to monitor sprint and release progress.
- Coached Scrum teams on maintaining a healthy backlog, backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
- Facilitated high-urgency project by modernizing handheld devices and GPS applications, ensuring timely delivery.
- Prepared teams for PI planning by collaborating with Product Owners to identify and communicate PI SMART objectives.
- Led meetings that promoted Scrum values and encouraged team self-organization.
- Reviewed and refined product backlog with Product Owner to ensure readiness for upcoming sprints.
- Coached developers on knowledge transfer practices to bridge skill gaps and enhance team capabilities.
- Facilitated sprint planning sessions to prioritize and maintain a well-refined sprint backlog.
Scrum Master
The Home Depot, Inc.
12.2015 - 01.2019
- Collaborated with the Agile Release Train Engineer to refine the backlog and support Product Increment Planning.
- Facilitated Agile practices for multiple onshore and offshore Scrum teams, promoting effective collaboration and delivery.
- Coached Scrum teams to resolve conflicts and mature their Agile processes.
- Led discussions to identify risks and dependencies during PI Planning, ensuring risks were ROAMed and dependencies resolved.
- Monitored key Agile metrics including Burn-Down and Burn-Up charts, team velocity, and capacity to drive continuous improvement.
- Partnered with Agile coaches to analyze team successes and failures, recommending actionable solutions.
- Coordinated with other Scrum teams to manage and mitigate inter-team dependencies.
- Facilitated communication across cross-functional teams to achieve Sprint goals effectively.
Project Manager
CVS
04.2014 - 11.2015
- Allocated project tasks to team members best positioned to meet milestones and deadlines, ensuring efficient workflow.
- Defined and managed a structured project management process, championing continuous improvement initiatives aligned with Agile best practices.
- Promoted team empowerment and sustainable work pace, improving employee retention by 7% while maintaining high-quality standards.
- Tracked project progress, managed budgets, and analyzed workloads using MS Project and Microsoft Excel to support informed decision-making.
- Planned, organized, and directed projects to optimize processes and systems, enabling achievement of business objectives.
- Developed methods and tools for requirement definition, process and workflow design, and data modeling to enhance project clarity and execution.
- Established best practices, techniques, and tools for project planning, execution, milestone tracking, communication, and key performance metrics monitoring.
Project Coordinator
CVS
11.2012 - 03.2014
- Assisted the Project Manager in tracking project budgets and progress using Excel, ensuring accurate workload analysis and financial oversight.
- Planned, organized, and directed projects to optimize processes and systems, supporting business objectives and improving workflow efficiency.
- Developed methods and tools for requirement definition, process and workflow design, and data modeling to enhance project clarity and execution.
- Established best practices and tools for project planning, execution, milestone tracking, communication, and key performance metrics to improve project transparency.
- Created project plans and budgets, collaborated with users to resolve complex issues, and escalated risks to meet project timelines.
- Prepared and delivered presentations to senior management on project goals, progress reports, and performance scorecards, facilitating informed decision-making.
Education
Bachelor of Arts - Business Administration and Management
University of Phoenix
Phoenix, Arizona05.2012
Agile Leadership
University of Colorado
12.2022
Skills
- Servant Leadership
- JIRA
- Confluence
- Microsoft Excel
- Microsoft PowerPoint
- Kanban
- Backlog Refinement
- Sprint Planning
- Facilitation Skill
- Effective Retrospective Skill
- Agile Framework
- Stakeholder Engagement
- Decision-Making
- Relationship Building
- Presentation Skill
- Cross-Team Collaboration
- Scale Agile Framework (SAFe)
- Teaching
- Coaching
- Mentoring
- Scrum Values and Principles
- UserStories
- Multitasking
- Risk Management
- Creative Problem Solving
- Time Management
- Continuous Improvement
- Process Improvement
- Metrics Driven
- Offshore Collaboration
- User Experience Design
Certification
- Professional Scrum Master (PSM) MA Scrum.org Jan 2022
- Certified Scrum Product Owner (CSPO) Scrum Alliance
- Scrum Master Certification LearnQuest
- Certified SAFe "5.1 Scrum Master” Scaled Agile, Inc
- Certified SAFe 6 Scrum Master Scaled Agile, Inc
Languages
English
Professional Working
Timeline
Scrum Master
Insight Global
09.2022 - Current
Scrum Master
Walmart Global Tech
02.2019 - 09.2022
Scrum Master
The Home Depot, Inc.
12.2015 - 01.2019
Project Manager
CVS
04.2014 - 11.2015
Project Coordinator
CVS
11.2012 - 03.2014
Agile Leadership
University of Colorado
Bachelor of Arts - Business Administration and Management
University of Phoenix