Franklyn Kamalu
Chicago,IL
Summary
I am enthusiastic, committed, and success-driven IT Service Professional seeking to broaden my career opportunities through applying IT best practices and continuous personal development. Work experience, training, and education have helped me cultivate admirable leadership, adaptability, practical problem-solving, time management, multitasking, and written and verbal communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Systems Resolution Specialist - (Remote)
OGELE HARDY & ASSOCIATES, LTD
Chicago, IL
02.2018 - Current
- Experience in integrating various software and hardware components to create cohesive systems.
- Strong understanding of hardware, software, networks and databases to effectively troubleshoot and optimize systems.
- Knowledge of testing techniques to ensure the reliability, security, and performance of systems
- Aptitude for identifying and resolving system-related issues efficiently, minimizing downtime and disruptions.
IT Service Management Specialist
National Environmental Standards and Regulations Enforcement Agency (NESREA)
Ado-Ekiti, Nigeria
10.2008 - 02.2018
- Partnered with business technology teams to support the implementation of projects to improve the efficiency of our service to customers
- Led the account creation and management of the NESPAM, NesCAP, NecMIS Projects
- Carried out all necessary incident management and user support on the above-mentioned Projects
- Coordinated with other departments to ensure efficient workflow processes.
Education
Bachelor of Science in Computer Science -
Imo State University
01.2005
Skills
- Hardware and Software Installation and Configuration
- Operating Systems (Windows, Mac)
- Troubleshooting and Problem-Solving
- Technical Support and Customer Service
- Conflict Resolution and Negotiation
- Continuous Learning and Improvement
- Attention to Detail and Accuracy
Certification
- ITIL Foundation certification (In Progress)
- CompTIA Security+ (In Progress)
Timeline
Systems Resolution Specialist - (Remote)
OGELE HARDY & ASSOCIATES, LTD
02.2018 - Current
IT Service Management Specialist
National Environmental Standards and Regulations Enforcement Agency (NESREA)
10.2008 - 02.2018
Bachelor of Science in Computer Science -
Imo State University
- ITIL Foundation certification (In Progress)
- CompTIA Security+ (In Progress)
Similar Profiles
Shannon BettnerShannon Bettner
Bookkeeper at Hardy Doege & AssociatesBookkeeper at Hardy Doege & Associates
Peyton TheriotPeyton Theriot
Assistant Store Manager at Hardy & HardyAssistant Store Manager at Hardy & Hardy
Aaron BarnesAaron Barnes
Sr Information Security Engineer at Shook, Hardy & BaconSr Information Security Engineer at Shook, Hardy & Bacon