Franklyn Makombera
Sr Technician
Harare,Harare
Summary
Accomplished Sr Technician with a proven track record at Axis Solutions Africa, showcasing expertise in system installations and exceptional customer relations. Excelled in reducing downtime through advanced troubleshooting and resolution, mentoring junior staff, and enhancing customer satisfaction. Demonstrates a unique blend of technical proficiency and interpersonal skills, contributing significantly to team success and project support.
Overview
7
7
years of professional experience
9
9
Certifications
Work History
Sr Technician
Axis Solutions Africa
03.2021 - Current
- Completed preventive maintenance on set schedules.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Technician
Kraven Tech
01.2020 - 09.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Workshop Technician
Axis Solutions
11.2017 - 12.2019
- Maintained detailed records of all completed jobs, enabling accurate invoicing and efficient tracking of warranties or guarantees provided to customers.
- Contributed to increased workshop revenue by upselling additional services and suggesting appropriate upgrades to clients'' equipment.
- Reduced downtime in the workshop by quickly diagnosing issues and efficiently repairing faulty equipment.
- Provided exceptional customer service, addressing client concerns with professionalism and empathy while resolving issues promptly.
- Collaborated closely with parts department staff to ensure timely procurement of necessary components for repairs or maintenance work.
- Served as a valuable team member during large-scale installations, contributing technical expertise to ensure successful outcomes for clients.
- Developed expertise in various technical areas, becoming a go-to resource for colleagues seeking advice or assistance with challenging tasks.
- Assisted in the successful completion of complex projects through effective teamwork and collaboration with colleagues.
Education
IT - ComTIA Network+ QLS Level 7
H And F Academy
Online UK IT - Computer And Information Systems Security
H And F Academy
Online (UK)BSC Diploma In IT - IT Network Security
British Computer Society
Online ( UK)NFC - Computer Operations And Packages
RAHS
Mt Darwin03.2014
Skills
System installations
Certification
Tenable Cloud Security partner sales associate
Timeline
Tenable Cloud Security partner sales associate
09-2023
Tenable Operational Technology partner sales engineer
09-2023
Tenable Nessus partner sales engineer
09-2023
Epson Intelligent printers
06-2023
Epson Service Online Training
04-2023
Epson Cloud Solution
04-2023
Zebra printer Repair - Card ZC100/ZC300
03-2023
Zebra MotionWorks Warehouse partner orientation
03-2023
Zebra Thermal transfer ribbons and Applications
09-2022
Sr Technician
Axis Solutions Africa
03.2021 - Current
Technician
Kraven Tech
01.2020 - 09.2020
Workshop Technician
Axis Solutions
11.2017 - 12.2019
IT - ComTIA Network+ QLS Level 7
H And F Academy
IT - Computer And Information Systems Security
H And F Academy
BSC Diploma In IT - IT Network Security
British Computer Society
NFC - Computer Operations And Packages
RAHS
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