Hi, I’m
Franklyn Wulle
Fort Madison,IA
Summary
Proactive and goal-oriented professional with exceptional time management, problem-solving abilities, and meticulous attention to detail. Adept at driving projects to successful completion, known for reliability and adaptability, with a swift capacity to learn and apply new skills. Seeking a full-time role that offers professional challenges and allows for the leverage of these qualities. Excitement abounds in taking on new challenges and advancing organizational objectives with dedication and enthusiasm.
Overview
12
years of professional experience
1
Certification
Work History
Farm Bureau Financial ServicesBurlington, IA
Sales Associate
04.2023 - Current
Job overview
- Met with prospective clients to discuss insurance needs and provide solutions.
- Maintained detailed records of all interactions with prospects and clients using CRM software, ensuring accurate reporting of sales activities.
- Generated quotes and proposals for clients to match individual needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Increased customer satisfaction by providing personalized insurance solutions and exceptional service.
Mv RealtyUtah
Real Estate Agent
05.2020 - 05.2024
Job overview
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
Rainbow Sign & Design
Account Manager
05.2022 - 04.2023
Job overview
- Manage customer projects from design to installation with in-person and over-the-phone customers
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
UnitedHealth Group
Senior Representative
05.2020 - 10.2021
Job overview
- Evaluated customer account information to assess current issues and determine potential solutions
- Documented conversations with customers to track requests, problems and solutions
- Processed telephone calls and triaged problems in accordance with company standards and policies
- Verified patient demographics and insurance information in electronic system
- Resolved issues through careful research and follow-up with customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Managed high call volume with exceptional professionalism and efficiency.
UnitedHealthcareSandy, UT
Supervisor
02.2018 - 05.2020
Job overview
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Facilitated cross-training programs, enabling team members to handle wider range of inquiries.
- Developed strategies for dealing with high call volumes during peak periods, including temporary staff adjustments and prioritization protocols.
Wyndham Vacation Ownership
Wyndham Vacation Specialist
06.2017 - 02.2018
Job overview
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Maximized sales revenue by staying up-to-date on industry trends and tailoring presentations to showcase the most appealing features of each property.
- Assisted clients in navigating financing options available for timeshare purchases, ensuring they felt confident about their investment decisions.
- Effectively negotiated contracts with clients, securing favorable terms for both parties while maintaining high closing rates.
- Handled client concerns and resolved issues promptly, demonstrating a strong commitment to customer satisfaction and protecting company interests.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
New York Life Insurance Company
Insurance Sales Representative
10.2016 - 06.2017
Job overview
- Insurance and Investment Products
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage
- Upsold products to policyholders and potential new clients
- Offered policy guidance and management to promote asset protection
- Pursued continued professional development through insurance workshops, course and webinars
- Engaged customers and provided high level of service by carefully explaining details about documents
- Analyzed customer needs and provided best options, upselling products and services
- Provided quick turnaround time when customers called with questions, usually within 24 hours
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
GEICO
Insurance Agent
02.2013 - 10.2016
Job overview
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Processed applications, payments, corrections, endorsements and cancellations
- Applies functional and technical expertise and knowledge of performance standards to provide on-the-job training to team members
- Demonstrated proficiency to focus on details, handle multiple tasks and remain highly organized in a fast paced environment
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution
- Generated new leads and identified potential clients by using successful direct marketing strategies
- Maintained pleasant and cordial attitude at all times, even when issues arose
- Delivered outstanding customer service and built rapport with clients
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
Education
Murray High SchoolMurray, UT
High School Diploma
Google
Certificate from Project Management
12-2022
Skills
- Cross-Functional Team Engagement
- Effective Communication Skills
- Strong Organizational Skills
- Project management methodologies, tools, and techniques
- Project planning, scheduling and monitoring tools
- Small Project Coordination
- Stakeholder Collaboration for Project Definition
- Deliverable Management
- Risk Assessment Expertise
- Project Communication Coordination
- Project Documentation Management
- Supportive of mission, vision, and committed to its core values
- Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability
Certification
- Certified Project Manager
- Real Estate License
Timeline
Sales Associate
Farm Bureau Financial Services
04.2023 - Current
Account Manager
Rainbow Sign & Design
05.2022 - 04.2023
Real Estate Agent
Mv Realty
05.2020 - 05.2024
Senior Representative
UnitedHealth Group
05.2020 - 10.2021
Supervisor
UnitedHealthcare
02.2018 - 05.2020
Wyndham Vacation Specialist
Wyndham Vacation Ownership
06.2017 - 02.2018
Insurance Sales Representative
New York Life Insurance Company
10.2016 - 06.2017
Insurance Agent
GEICO
02.2013 - 10.2016
Murray High School
High School Diploma
Certificate from Project Management
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