Franklyn Arroyo
Seattle,WA
Summary
As an accomplished and versatile HR Generalist with a proven track record of driving organizational success through strategic human resources initiatives, I bring a wealth of expertise in talent acquisition, employee relations, and workforce development. With a keen understanding of the dynamic interplay between people and business objectives, I have consistently delivered innovative HR solutions that optimize employee performance and enhance overall organizational efficiency. Leveraging a forward-thinking approach, I am adept at implementing progressive HR policies and programs that align with the company's vision and foster a positive workplace culture.
Overview
9
9
years of professional experience
Work History
HR Generalist I
The Salvation Army - NW Divisional HQ
Seattle , WA
2021.06 - Current
- Plan and implement people strategies aligned with business objectives, focusing on the Tax Specialty Group within the Consulting region.
- Led HR transactions, including onboarding, exits, performance management, employee engagement, and compensation administration.
- Partner with business leaders on talent management initiatives, providing coaching, project evaluations, and facilitating talent review meetings.
- Champion company culture and values by connecting with employees, addressing concerns, and providing thought leadership to business leaders.
- Provide HR support and consultation, answering inquiries about HR programs, policies, performance, compensation, and career goals.
- Support employees and managers in resolving employee relations issues, conduct investigations, and document information as needed.
- Provide training for employees on general company procedures, completing federal documents, and navigating the organization’s recruiting software
- Demonstrate strong technical knowledge of employment laws and trends.
- Managed communications pertaining Covid-19 related matters for employees, supervisors, and managers in accordance to city, county, state, and Federal ordinances.
- Maintained employee data and kept updated accounts of all employment records.
Administrative Assistant/ Intake Coordinator
The Salvation Army - NW Divisional HQ
Seattle , WA
2020.04 - 2021.06
- Facilitated department’s talent acquisition by creating requisitions, screening resumes, conducting interviews, and contacting references.
- Coordinated with Human Resources to file and process documentation for new hires, conducts background checks, draft disciplinary reports, and organizing employee evaluations.
- Prepared and posted OSHA 300 Logs in accordance to OSHA regulations.
- Organized and led department staff trainings on hiring procedures such as onboarding new staff, completing new hire paperwork, creating interview questions, etc.
- Collect, review, and processed accounts payable invoices on a weekly schedule.
- Reconcile credit card purchases for Administrators on a monthly schedule.
- Collect, and process donations checks on a weekly schedule.
- Update and created department stationery and marketing materials, including business cards, program pamphlets, event flyers, etc.
- Managed daily department operations of accounts payable by processing invoices and reconciling department expenses.
- Performed various clerical tasks such as transcribing minutes for Advisory Board meetings, draft reports, documents, correspondence, memos, and emails, for department leadership.
- Maintain confidential employee files.
- Performed screening interviews for applicants seeking admittance to the ARP.
- Collect and file clinical records in preparation to program admittance such as, psychiatric evaluations, physical screenings, medicine records, etc.
- Organized outreach events to spread information about the ARP and conduct impromptu intakes.
- Refer rejected applicants to other more appropriate programs and agencies.
- Maintain an ongoing contact with referral sources to inform them on current and prospective openings.
Administrative Assistant
Garden Academy
West Orange , NJ
2018.08 - 2020.03
- Monitored several school and classroom budgets to ensure monthly spending is within limit, improving inventory control, and standardizing ordering procedures.
- Developed a paperless environment by implementing an online system to manage data, process orders, and integrate processes.
- Performed basic accounting functions including cash reconciliations, and wire deposits.
- Monitored several school and classroom budgets to ensure monthly spending is within limit.
- Point of contact for all incoming phone calls and direct them accordingly when necessary, taking, and relaying messages, and answering general inquiries.
- Managed several secure filing system for various school documents, contact lists, and databases.
- Facilitated new hire process by screening applicants’ resumes, conducting phone screens, and interviewing potential employees.
- Assisted with collecting, processing, and filing new onboarding paperwork such as insurance, and retirement applications, W-4 forms, background check applications, and other required paperwork.
- Supported the school Principal with building maintenance and safety by spearheading evacuation drills, creating safety route maps tailored to each classroom or office, assisted with student bus inspections, and other tasks as assigned.
- Supported payroll team by collecting and processing timesheets for 50+ staff members on a bi-monthly basis.
Bliss Spa
Senior Concierge
Hoboken , NJ
2015.02 - 2018.08
- Responsible for all managerial duties in substitution of Spa Managers, oversee the Spa’s daily operations, communicate daily goals with front desk staff, and coordinate with service staff to ensure optimal performance.
- Leader in clients’ check-in/check-out appointment scheduling and creating the overall Bliss luxury service experience.
- Leader of Hospitality staff to ensure all spa areas are presentable and up to Bliss standards.
- In-charge of all cash and credit card transactions, balancing cash register at opening and closing.
- Provided exceptional customer service to guests, ensuring their satisfaction and comfort.
- Resolved guest complaints promptly and professionally.
- Generated sales leads through building relationships with existing customers.
Education
Bachelor of Arts - Sociology
New Jersey City University
Jersey City, NJ2017-05
Skills
- Workforce Planning
- Compensation and Benefits
- Talent Acquisition
- Employee Retention
- Onboarding and Orientation
- Project Management
- Talent Management
- Proficiency with HRIS applications
- Payroll and Benefits Administration
Timeline
HR Generalist I
The Salvation Army - NW Divisional HQ
2021.06 - Current
Administrative Assistant/ Intake Coordinator
The Salvation Army - NW Divisional HQ
2020.04 - 2021.06
Administrative Assistant
Garden Academy
2018.08 - 2020.03
Bliss Spa
Senior Concierge
2015.02 - 2018.08
Bachelor of Arts - Sociology
New Jersey City University
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