Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Frank Nii Ankrah

Vernon Rockville

Summary

Technician with extensive industry experience and a proven track record in process optimization and efficiency enhancement. Strong design and problem-solving skills contribute to the development of reliable products. Detail-oriented approach ensures thorough attention to all aspects of production and development.

Overview

11
11
years of professional experience

Work History

Customer Support Assistant

Palace Shopping Centre
Accra
03.2022 - 05.2025
  • Respond to customer inquiries via phone, email, chat, or in person.
  • Resolve product or service problems promptly and professionally.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
  • Collaborate with internal teams (sales, technical support, logistics).

Warehouse Manager & Prep Assistant

Melcom
Accra
05.2017 - 10.2021
  • Maintained cleanliness and order of work areas, similar to sterile prep rooms.
  • Prepared and packaged materials with accuracy and speed.
  • Followed inventory checklists and quality control procedures.
  • Collaborated with supervisors to meet tight preparation schedules.

Retail Assistant (or similar role)

Melcom
Accra
02.2016 - 05.2017
  • Assisted customers with purchases and inquiries.
  • Maintained clean and organized store environment.
  • Stocked shelves and managed inventory.
  • Handled transactions and provided receipts.

General Manager (Volunteering)

Rising Stars of Africa Academy
Accra
01.2014 - 01.2016
  • Oversee entire operations to ensure efficiency and quality.
  • Develop relationships with key clients or partners.
  • Lead, motivate, and manage staff across various departments.
  • Offer insights and recommendations for business improvement.
  • Resolve major customer complaints or issues.

Education

Associate of Science - Cyber Security

OpenLabs
Accra, Ghana
03-2024

Bachelor of Arts - Community Development Studies

University For Development Studies
Ghana
06-2013

Skills

  • Inventory management
  • Quality control
  • Material preparation
  • Shipping logistics
  • Team collaboration
  • Attention to detail
  • Equipment calibration
  • Data recording
  • Chemical handling
  • Pipetting techniques
  • Analytical techniques
  • Sterilization procedures
  • Laboratory safety protocols
  • Test data documentation
  • Recordkeeping
  • Documentation skills

References

Available upon request.

Timeline

Customer Support Assistant

Palace Shopping Centre
03.2022 - 05.2025

Warehouse Manager & Prep Assistant

Melcom
05.2017 - 10.2021

Retail Assistant (or similar role)

Melcom
02.2016 - 05.2017

General Manager (Volunteering)

Rising Stars of Africa Academy
01.2014 - 01.2016

Associate of Science - Cyber Security

OpenLabs

Bachelor of Arts - Community Development Studies

University For Development Studies

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