Franko Polus
Phoenix,AZ
Summary
Proactive and detail-oriented professional with experience as a Manager's Assistant at Shop N 1, adept in office administration and maintaining confidentiality. Excelled in enhancing customer relations and providing decision-making support, demonstrated by efficiently managing schedules and resolving technical issues. Proven track record of contributing to team success through active engagement and communication.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Shell Gas Station
07.2018 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Manager's Assistant
Shop N 1
09.2017 - 03.2021
- Attended monthly sales meetings and reported pertinent information to employees.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Responded to and directed incoming calls and other communication.
Customer Service Representative
Petroleum Service Corporation
11.2015 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Chef Assistant
Chess Cake Factory
04.2014 - 02.2018
- Prepped ingredients ahead of time to increase cooking and service speed.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Supported senior chefs with creative meal planning and recipe development.
Production Operator
Cafe Valley Bakery
01.2014 - 10.2017
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Set up and adjusted machines for day-to-day operations.
- Documented production information via daily system logs and discussed issues with management.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products for defects and flaws using proper QA procedures.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
English Interpreter
USA Army
08.2008 - 11.2012
- Improved interpreter training programs by sharing best practices with colleagues during internal seminars and presentations.
- Maintained up-to-date knowledge of industry terminology through regular professional development courses and workshops.
- Served as a linguistic consultant for colleagues, offering support and guidance on challenging interpretation assignments.
- Strengthened cross-cultural relationships by delivering culturally-sensitive interpretations to diverse audiences.
- Conducted thorough quality checks on translated materials before submission, minimizing errors and enhancing overall presentation standards.
- Interpreted at appropriate language level of students.
- Supported company growth by participating in marketing efforts aimed at attracting new clientele within target industries.
- Demonstrated commitment to excellence by consistently receiving positive feedback from clients regarding the quality of interpretation services provided.
Education
High School Diploma -
Rio Solado
Phoenix, AZ03-2018
Skills
- Maintaining confidentiality
- Office Administration
- Decision-making support
- Customer Relations
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Languages
Arabic
English
Timeline
Assistant Store Manager
Shell Gas Station
07.2018 - 10.2024
Manager's Assistant
Shop N 1
09.2017 - 03.2021
Customer Service Representative
Petroleum Service Corporation
11.2015 - 01.2021
Chef Assistant
Chess Cake Factory
04.2014 - 02.2018
Production Operator
Cafe Valley Bakery
01.2014 - 10.2017
English Interpreter
USA Army
08.2008 - 11.2012
High School Diploma -
Rio Solado
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