FRANKO BOBNAJ
The Bronx,NY
Summary
Professional with strong background in guest services and hospitality, prepared to excel in maintaining high standards and ensuring smooth operations. Skilled in customer interaction, conflict resolution, and security oversight, with focus on teamwork and adaptability. Reliable and responsive, consistently delivering results and enhancing guest experiences.
Successfully managed guest interactions and ensured welcoming atmosphere. Demonstrated strong communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Head Barista
Eleni's Goods
08.2023 - 12.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Streamlined operations by creating efficient work schedules for barista team members.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Barista
Guy & Gallard
11.2022 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Construction Assistant
My Dad's Business
05.2022 - 09.2022
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Utilized construction tools and machinery to effectively complete job site projects.
- Established positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.
Education
High School Diploma -
1st General Senior Highschool Of Nikaia
Nikea 184 51, Greece09-2022
Skills
- Barista mentoring
- Time management
- Problem-solving
- Scheduling coordination
- Adaptability under pressure
- Friendly and outgoing
- Multitasking and organization
- Clear communication
- Active listener
- Exceptional customer service
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Head Barista
Eleni's Goods
08.2023 - 12.2024
Barista
Guy & Gallard
11.2022 - 08.2023
Construction Assistant
My Dad's Business
05.2022 - 09.2022
High School Diploma -
1st General Senior Highschool Of Nikaia
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