Frank Valenti

• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
• Promoted products and services using upselling and other sales strategies.
• Upsold additional products and services after identifying customer needs and requirements.
• Everyday I make anywhere between 200-250 outbound calls in order to keep my sales funnel full.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

• Managed daily operations of the salon, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Negotiated price and services with both customers and vendors to decrease expenses and increase profit.
• Coordinated weekly leadership workshops to educate team members on best practices to optimize productivity and product sales.
• Assisted with marketing creation and advertising initiatives to better promote our facility to the public, including but not limited to all social media and print advertising platforms.
• Tracked the latest trends to add new merchandise to product lineup and overall services, improving sales revenues.
• Attended multi-business events which included large fashion, hair, and product shows in order to increase brand effectiveness.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.

• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking and event promotions.
• Managed event logistics and operations.
• Planned large-scale events such as trade shows, conferences, and meetings.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Mentored customer service, marketing, sales and accounting teams.
• Produced 10k in net sales during and average month.
• Conducted business to business telephone sales daily.
• Negotiated prices, terms of sales and and services agreements.
• Managed all online and print advertising within our budget.
• Responded to all customer inquiries in a timely manner.
• Planned and organized all cooperate media.
• Managed all cooperate media and public relations issues.
• Built strong relationships with industry professionals and influencers.
• Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Created content and promotional materials to drive engagement and conversions.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
• Optimized digital marketing efforts for increased online presence and customer engagement.
• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
• Mentored junior team members, fostering professional development within the organization.
• Established partnerships with key industry influencers to amplify brand reach and credibility.
• Negotiated advantageous contracts with vendors and service providers, reducing marketing costs while maintaining quality.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Inspected dishes and utensils for cleanliness.
• Increased sales significantly by upselling higher-end products to customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

• Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
• Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
• Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
• Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
• Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
• Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
• Stayed up-to-date on stock market trends and competitor activities, ensuring well-informed discussions with potential clients.
• Streamlined outreach efforts by utilizing data-driven tools that targeted high-value prospects within specific market segments.
• Participated in regular training sessions to continuously improve communication skills and product knowledge.
• Sourced and pre-qualified leads and identified new business opportunities by dialing 250 daily outbound calls to build partnerships and achieve sales quota.
• Completed daily cold calling and outreach to build sales pipeline.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Qualified leads and set up customer appointments for inside broker sales team.

Scored an 89% on the New York State Licensing Exam on my first try.