Franmarie De Jesus
Weston,USA
Summary
Amicable, dependable, and versatile professional with a college education and multiple years of real-world experience across varied working environments. A detail-oriented and highly organized critical thinker who responsibly manages practice documentation, customer records, transaction details, technical support, and conflict resolution to employer satisfaction with accuracy, efficiency, and accountability. Eager to learn and execute new skills. Strong communication and teamwork skills complimented by a personable demeanor and always present with a smile.
Overview
7
7
years of professional experience
Work History
Medical Staff Coordinator
Memorial Hospital Miramar
04.2024 - Current
- Successfully provided administrative support to the Medical Staff Leadership and management including the handling of credentialing files, letters from the Board of Commissioners Report, meeting agendas, meeting minutes, Medical Staff and Officer elections, and ER On-Call Agreements.
- Spearheaded the Focused Professional Practice Evaluation (FPPE) for Initial Applicants, Additional/New Privileges, Returns from Leave, etc., in compliance with The Joint Commission Standards.
- Collaborated with coworker and members of other departments to efficiently manage emergency department call schedules and the issuing and verification of identification badges for the Medical and Allied Health Staff members.
- Expertly received and screened dozens of department visitors and telephone calls on a daily basis. Multi-tasked while handling general inquiries and rerouting them to the appropriate individual, when necessary.
Personal Assistant
SFL Spinal Neurosurgery Medical Associates
08.2023 - 03.2024
- Liaised between the neurosurgeon and his cohorts such as but not limited to the departments in charge of his accounting, medical credentialing and billing, attorneys whose clients were being attended under the care of a Letter of Protection, and case managers in charge of patients involved in active worker’s compensation cases.
- Brought new business to the practice by advertising on its behalf. Promoted the doctor’s ability to perform expert witness testimony and independent medical examinations for patients seeking a second opinion.
Segmentation Specialist
Stryker
02.2022 - 02.2023
- Created pre-operative surgical plans for robotically assisted Total Hip and Total Knee Arthroplasty by segmenting the CT scans of the patient on a Treatment Design Application (TDA) software. This created a 3-D model of the patient’s anatomy so that an implant size and its consequential resection landmarks can be planned for execution in the operating room
- Through critical analysis of the performance of colleagues’ segmentation and constantly volunteering for administrative tasks, saved the company time and money by volunteering to help superiors. Brought value by going above what was necessary and filling in the gaps produced by short staffing
- Brought success to the team by overachieving in the standard rate it took to create a treatment plan and in the quality of the segmentation. Reinvested free time by teaching coworkers how to achieve such fruitful results. Therefore, increasing department productivity and creating an environment ripe for collaboration
Office Manager/Tier 2 Technical Support Specialist
HealthTech and E-JAM
02.2021 - 01.2022
- Was promoted from office assistant to office manager/ tier2 technical support within the first6 months of employment
- Managed office duties with little to no supervision, delegated and managed other coworkers, and juggled multiple business tasks varying in type and intensity from different industries daily
- Thrived within a high stress environment to facilitate the execution of work tasks that required different levels of skill set usage
- Performed the duties of a project manager by responding to and resolving in-bound technical support issues relating to mobile and/or computer devices submitted via phone calls and emails from customers across varying business industries
- Documented the issues customers were experiencing via an online issue tracking and service desk application to not only delegate the tasks to subordinates but to also illustrate how the task can be resolved, often with diagrams illustrating the solution
- Manipulated servers and the websites contained upon them via a file transfer client program for Mac Operating System (OS) and via a Plesk interface to perform technical support tasks including but not limited to troubleshooting, restoring files, uploading files, and backing up the contents of website itself
- Performed instructional tutorials via pre-recorded videos or live via the application TeamViewer or Zoom Meetings on how to perform certain tasks for the sake of the client’s business needs
Waitress
RiceUp
05.2020 - 10.2020
- Assessed the needs of thousands of guests that were in person and over the phone, often simultaneously, efficiently.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
- Maintained courteous demeanor when speaking with difficult guests to ensure satisfactory conflict resolution with minimal supervision.
- Lifted dozens of pounds of food supplies and spent8–12-hour shifts standing and serving the needs of guests and other back-of-house coworkers.
Valet Driver
717 Parking Enterprises
10.2019 - 03.2020
- Communicated directly with thousands of clients to assist in matters regarding their vehicle and provided customer support over the phone; promptly and professionally responded to inquiries and requests from prospective customers; assisted customers by using active listening skills to find solutions.
- Evaluated customer issues and caller trends to determine areas in need of improvement to report to supervisor in conference to improve further client interactions.
- Developed potential solutions and implemented proactive corrections wherever necessary by going out of the way to assist coworkers in duties to ensure that they were completed in a timely manner.
- Trusted to drive some of the most expensive vehicles brought in due to the care and efficiency exhibited to not only protect the vehicle and pedestrians but to do so in a timely manner so that the line of incoming guests did not stay stagnant.
Captioning Assistant
CapTel Service Specialists
04.2018 - 04.2019
- Conducted live transcriptions for the hard-of-hearing and hearing-impaired community of their personal conversations.
- Including but not limited to dialogues detailing legal proceedings, public service events, and corporate meetings for the pleasure of thousands of our clients.
- Reviewed all materials to ensure accuracy in grammar, punctuation and spelling.
- Maintained the CapTel Call Center's standards for accuracy, speed, and confidentiality.
- Monitored technical issues on calls and collaborated with relevant departments to ensure resolution; attended job-appropriate meetings and training sessions to maintain current practices.
Education
Bachelor of Science - Biological, Social, and Behavioral Health Sciences
University of South Florida
Tampa, Florida12.2020
Timeline
Medical Staff Coordinator
Memorial Hospital Miramar
04.2024 - Current
Personal Assistant
SFL Spinal Neurosurgery Medical Associates
08.2023 - 03.2024
Segmentation Specialist
Stryker
02.2022 - 02.2023
Office Manager/Tier 2 Technical Support Specialist
HealthTech and E-JAM
02.2021 - 01.2022
Waitress
RiceUp
05.2020 - 10.2020
Valet Driver
717 Parking Enterprises
10.2019 - 03.2020
Captioning Assistant
CapTel Service Specialists
04.2018 - 04.2019
Bachelor of Science - Biological, Social, and Behavioral Health Sciences
University of South Florida
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