Frann Beg
Blurry Goggles Inc.
Parker,CO
1
Language
1
Certification
32
years of professional experience
Senior IT Technician/Systems Engineer support position in procurement where over 31 years of experience will add value to operations; a team player with well-developed verbal and written communication skills; with strong leadership and a talent for providing excellent cost-saving solutions to the end users.
Experienced with managing large-scale IT projects and systems. Utilizes strong technical expertise to implement effective solutions and streamline processes. Knowledge of troubleshooting diverse IT issues and ensuring optimal system performance.
IT professional prepared to tackle complex challenges in system administration, software implementation, and network management. Leveraging strong foundation in IT services to improve operational efficiency and security protocols. Known for fostering team collaboration and adaptability to meet changing project requirements while consistently achieving project goals.
Work History
IT Contractor
12 Years 3 Months- Server Deployment
- Webpage Development
- Group Policy Objects
- IT Infrastructure Planning and Development
- Installing and setting up IT infrastructure: Switches, Routers, Signal Boosters, Servers, Computers
- Network setups. Printers, Computers, Copiers on network
- Windows 7/10 Deployment for various clients
- Installed and configured POS systems for retail environments
- Configured smart home devices for improved connectivity and functionality
- Servicing/Repairing Desktops and Laptops
- Troubleshot issues with network printers, switches, routers, and servers to maintain operational continuity
- Building and Pricing Systems for Clients
- Onsite/Offsite Tech Support.
- Conducted regular maintenance checks on systems to prevent downtime
IT Systems Engineer
9 Months- Systems Engineer
- Onsite Support for a high demand environment.
- Supported users on New York Stock Exchange, ensuring seamless trading operations.
- Windows 7 Deployment for over 85 users.
- Lite Touch Deployment Tool Admin
- Supported Three remote offices.
- Resolved network issues utilizing Cisco and DHCP knowledge to maintain system reliability.
- Configured Cisco Switches/DNS/DHCP
- Configured network printers and plotters.
- Maintained server room and VOIP systems.
- Active Directory Support. Creating and modifying accounts.
- Creating and maintaining security groups.
- Managed all deployments, coordinating resources and schedules for optimal execution.
- Microsoft Exchange Support for Outlook 2010.
- Technical knowledge of installing and repairing laptops and desktops for users.
- Achieved Dell certification by completing required training and assessments.
IT Support
1 Year 11 Months- Led ticket delegation and participated in cross-functional meetings to enhance team collaboration.
- Senior IT Technician (EUC)
- Level II/III Tech.
- Onsite/Offsite Tech Support.
- Technical knowledge of installing and repairing laptops and desktops for users.
- Provided Level II and III technical support for users.
- Configured Cisco Switches/DNS/DHCP
- Configured Cisco switches and managed DNS/DHCP settings to ensure network reliability.
- In charge of all deployments.
- Microsoft Exchange Support for Outlook 2007.
- Supported LAB with 200 users and instruments.
- Oversaw the execution of deployment processes for new systems.
- Supported Lab Instrument.
- Resolving and Closing of Older Tickets in Queue.
- Lead Position delegating tickets and attending meetings.
- Earned certification demonstrating expertise in Dell products and solutions.
IT Support
8 Months- Provided IT helpdesk support to users.
- Served as Level I/II technician.
- Provided support for Windows XP operating system.
- Managed customer relationship management systems.
- Gained experience with Windows Server Update Services.
- Password resets for Various Programs, SAP, Network, etc…
- Resolved network issues leveraging Cisco and DHCP knowledge.
- Provided onsite tech support for over 6000 users, ensuring smooth IT operations.
- Delivered helpdesk support to resolve technical issues.
- CRM systems.
- Password resets for Various Programs, SAP, Network, etc.
- Utilized Remedy software for ticketing and issue tracking.
- Implemented security policies to protect user data.
- Remedy software experience.
- Installed and repaired laptops and desktops, enhancing user functionality.
IT Support
3 Months- IT Helpdesk Support
- Level II/III Tech.
- Provided Level II/III technical support for users.
- Resolved network issues utilizing Cisco and DHCP knowledge.
- Supported Active Directory by creating and modifying user accounts.
- Delivered onsite and offsite technical support to users.
- Deploying GPO standards.
- Windows 7 Deployment
- Supported Active Directory by managing user accounts. Creating and modifying accounts.
- Configured network printers and plotters.
- Created system images with Shadow Copy Software for efficient deployment of new computers.
- Provided support for Symantec Endpoint Protection software.
- Supported Microsoft Exchange for Outlook 2007 email clients.
IT Support
6 Months- Provided IT helpdesk support to users
- Served as Level I/II technician
- Technical knowledge of installing and repairing laptops and desktops for users.
- Utilized NAC Safe Connect software for network security
- Gained experience with WSUS for updates management
- Acquired experience with Bitlocker encryption
- Resolved network issues leveraging knowledge of Cisco and DHCP to ensure reliable connectivity.
- Provided onsite tech support for over 3300 users.
- Configured network printers and plotters using scripts to streamline setup and maintenance.
- Password resets for Various Programs, SAP, Network, etc…
- WSUS experience.
- Gained experience using Remedy software for ticketing
- Level I/II Tech.
- Remedy software experience.
- Installed and repaired laptops and desktops, providing timely support to enhance user experience.
- Bitlocker Experience.
- Provided support in HP shop for hardware issues
IT Support
6 Months- IT Helpdesk Support
- Level II/III Tech.
- Resolving Network issues and knowledge of Cisco/DHCP use.
- Resolving and Closing of Older Tickets in Queue.
- Delivered onsite and offsite technical support for users and systems..
- Configured Sysco Switches/DNS/DHCP
- Configured network printers and plotters.
- Created Images using Shadow Copy Software for deployment of new computers.
- Provided support for Active Directory, managing user accounts and permissions.. Creating and modifying accounts.
- Creating and maintaining security groups.
- Deploying GPO standards.
- Supported Symantec Endpoint Protection, ensuring device security and functionality..
- Microsoft Exchange Support for Outlook 2003.
- Technical knowledge of installing and repairing laptops and desktops for users.
IT Support
2 Months- IT Helpdesk Support
- Level Two Tech.
- Rolling out new IBM systems for current and newer stores.
- Resolving and Closing of Older Tickets in Queue.
- Training Associates and Managers on how to utilize new store systems.
IT Support
7 Months- IT Helpdesk Support.
- Level I / IT Tech.
- Provided users with technical support using Track It.
- Maintained loaner laptop pool. Re-imaging and building from scratch.
- Active Directory. User Accounts, passwords, and so on.
- HP Products support. Included Building and Servicing HP Products.
- HP Laptop Maintenance and upgrades. Warranty Support with HP.
- Deploying Software thru the network with the use of an Altiris server.
- Maintenance on Network Drives – Cleaning/Adding
- Building databases for both Software users and archiving large projects.
- Knowledge of network printing support and set up.
- Lotus Notes knowledge ver. 5.1
- On-site Trouble shooting with users.
IT Support
2 Months- Facilitated contract discussions with Catholic Health Initiatives to ensure compliance and clarity.
- Use of Capgemini software
- Training others to use and master software.
- Management Experience Evaluating Training Results
IT Support
9 Months- Internal Revenue Service Contract.
- Database of Tax Refunds and Claims
- Managed tasks for NICE Systems contract.
- Database Entry
- DCP Midstream Contract.
- Delivered assistance for Tech One support.
- Using Picasso Ticket Tracking system.
- Entering and completing Trouble Tickets.
- Provided I.T. Call Center Support and Transitions (Migration).
Demonstration Consultant
3 Years 8 Months- Given Management Role, included planning and implementing projects.
- Demonstrating the latest technology and their various uses.
- Informative Demonstrations involving Customer Interactions.
- T-Mobile Hotspot demonstrations at DIA
- HP Demos of Photo Printers.
- HP Laptop Demos of latest models.
- Panasonic Laptops Demos of latest models.
- Toshiba HI-Definition Televisions.
- Panamax Power Surge Protectors Demos.
Network Systems Consultant
3 Years 3 Months- Customer Consulting with excellent customer satisfaction of product or service
- Computer Software & Hardware Product Knowledge.
- Planning and Constructing Network Systems for Residential and Commercial use.
- Designing Customizing Gamer and AutoCAD Platforms.
- Providing Tech Support and Upgrade Support.
- Level II/III Support.
Sales Consultant
7 Months- Improved sales in my department of Millworks.
- Provided Leadership qualities.
- Mastered Customer Loyalty. Recognition for my work and customer relations.
- Learned and mastered product knowledge.
- Earned Contractors business and trust in my service.
- Power Equipment Certified and Hazmat Certified.
Sales Consultant
1 Year 6 Months- Improved sales in my department of Appliances.
- Provided Leadership qualities.
- Mastered Customer Loyalty. Recognition for my work and customer relations.
- Learned and mastered product knowledge. Attended Product Seminars: GE, LG, and Maytag.
- Earned Contractors business and trust in my service.
- Power Equipment Certified and Hazmat Certified.
Sales Consultant
7 Months- Provided Leadership qualities.
- Mastered Customer Loyalty.
- Recognition for my work and customer relations.
- Learned and mastered product knowledge in Home Theatre and Car Audio.
- Power Equipment Certified.
Technician/Driver/Shipping
8 Months- Provided shipping and receiving.
- Designed efficient and productive warehouse environment by reorganizing inventory.
- Acquired the skills of using heavy equipment, such as a forklift.
- Acquired skills for ordering GPS and laptops into Police or other official vehicles.
IT Support Technician
9 Months- Software and Hardware Support, plus Training.
- Maintain and upgrade key systems.
- Configured network routing settings to enhance data communication.
- Built computers used for data storage and backup.
- Upgraded and serviced systems.
Call Center Supervisor
2 Years 4 Months- Given the Leadership Role as Department Head.
- Software and Hardware Support for Service.
- Resolved Customers Complaints and Troubleshooting.
- Improved Call Center's Response Times and lower ticket times.
- High Call Rate and High Customer Satisfaction Rate.
Education
Bachelor of Science - Information Technology
Skills
Deep understanding of PC hardware. Proficient in performing
break/fix
installations
and upgrades
Deep knowledge of common desktop operating systems: Windows XP
Windows 7
Mac OS
Proficient in Microsoft Office Applications (Word
Excel
PowerPoint
and Outlook) All Versions.
Experience installing and troubleshooting software for the above platforms
Experience in identifying
removing
and protecting against spyware/virus infection.
Working knowledge of desktop networking (wired and wireless)
and network troubleshooting skills.
Extremely customer-oriented
treating co-workers and customers with the utmost consideration and respect
Ability to build excellent and friendly relationships with all employees
Ability to follow up on assignments from senior members of the team
and complete tasks in a timely manner
Excel at making the work load
and request/service process visible
and be accountable for the work assignments
A willingness to learn new systems
and skills.
Experience with the following is a plus:
Remote Assistance Tools Bomgar and RSA Tokens
Active Directory Administration
MS Exchange Administrator
Cisco IP Communicator
Cisco Firewalls
Switches
DHCP.
Microsoft Lite Touch Deployment Tool\Admin
C5 Security Clearance (2010)
Experience installing and configuring VOIP Telephony (AVAYA) and SAN setups.
Deep Knowledge of Altiris and CRM systems.
The main duty of the Desktop/Systems Support Technician will be end-user support
including installation
troubleshooting
hardware break/fix
phone support
and account management. The Desktop/Systems Support Technician will also assist in the maintenance of the company’s network and server systems. The Desktop/Systems Support Technician would have the opportunity to expand my experience with complex IT systems
such as advanced networking equipment
SAN
VOIP Telephony equipment
Windows and Linux server systems
etc. I bring over 22 years of experience with all various types of systems.
IT infrastructure
Business analysis
IT compliance
IT asset management
Customer service
Desktop support
Remote support
Data entry
Software installation
Ticket management
Technical issues analysis
Product troubleshooting
Network configuration
Service support
Issue troubleshooting
Technical troubleshooting
Analytical thinking
Network diagnostics
Windows 10
Complaint resolution
Microsoft outlook
Hardware troubleshooting
User support
LAN/WAN
Hardware diagnostics
Hardware upgrades
TCP/IP
Technical support
Certification
- A+
- MCSE
- ADOBE
Languages
English
Full Professional
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Best Employee in Technical Support award.
- Best Employee in Customer Service award.
Timeline
IT Contractor
Blurry Goggles Inc.
01.2014 - 04.2026Read More
IT Systems Engineer
Resource/Twin Eagle Resource Mgmt
03.2012 - 12.2012Read More
IT Support
Bridgeview IT/Newmont Mining Corporation
02.2010 - 01.2012Read More
IT Support
5280 Solutions/Nelnet, inc
12.2009 - 08.2010Read More
IT Support
5280 Solutions/Colorado Department of Agriculture
09.2009 - 12.2009Read More
IT Support
5280 Solutions/Colorado Department of Transportation
02.2009 - 08.2009Read More
IT Support
5280 Solutions/Colorado Department of Agriculture
07.2008 - 01.2009Read More
IT Support
The Sports Authority
05.2008 - 07.2008Read More
IT Support
URS Corporation
09.2007 - 04.2008Read More
IT Support
Volt – Contracts
07.2007 - 09.2007Read More
IT Support
Intellisource – Contracts
10.2006 - 07.2007Read More
Sales Consultant
Lowe’s Home Improvement
08.2005 - 03.2006Read More
Sales Consultant
Home Depot
02.2004 - 08.2005Read More
Network Systems Consultant
Dark Realms Inc. - Contracts
01.2004 - 04.2007Read More
Demonstration Consultant
Actionlink – Contracts (Weekends only)
11.2003 - 07.2007Read More
Sales Consultant
Best buy
02.2003 - 09.2003Read More
Technician/Driver/Shipping
Av-Tech Electronics
05.2002 - 01.2003Read More
IT Support Technician
Broome Otolaryngology Associates
05.2001 - 02.2002Read More
Call Center Supervisor
Juno Internet Service Provider
09.1994 - 01.1997Read More
DEVRY UNIVERSITY
Bachelor of Science from Information Technology
Read More