Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Frannie Fola

Houston,TX

Summary

Senior Business analyst, adept in extensive collaboration with stakeholders, and has worked in a wide range of end to end retail delivery across ecommerce platforms, Responsible for requirement gathering, gap analysis, operational workflows and advanced system design with 5 years’ experience Ecommerce digital and It sector in North America. An effective facilitator, with dynamic communication skills and an exemplary growth mindset.

Overview

14
14
years of professional experience
1
1
Certification

Work History

ECOMMERCE BUSINESS ANALYST Reach

10.2020 - Current
  • Maintained several transactional websites for end clients in an Agile environment including www.ancientcosmeticz.com, www.mentedcosemetics.com and www.allmavy.com which were all implemented on shopify in:
  • Collaborate with client application owners and stakeholders to facilitate workshop meetings with third-party vendors (shopify, Microsoft and PSP provider) for technical discovery, and develop a roadmap to migrate future applications and version upgrades
  • Managed change controls and critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high level information into details to meet client’s needs
  • Created Functional and nonfunctional requirements and scoped features and functionalities for MVP
  • Collaborated with solutions architect in defining user journey and data requirements from third party vendors
  • Created epics, user stories and acceptance criteria and documented them in Jira
  • Documented use cases, BPMN swim lane diagrams using Visio in confluence
  • Collaborated with representatives of clients across Business Operations, sales, Information technology and other business stakeholders to drive high levels of data integrity and operational reliability of standardized business analytics, tools, and processes.

Business Analyst

Briden Tech
04.2020 - 10.2020
  • I Provided end-to-end support (initiation to delivery) to multiple inflight projects with business analysis activities and deliverables: working with project teams in my firm within a hybrid (waterfall/agile) approach to deliver solutions for clients and their business across domains like healthcare, education, e-commerce, logistics, and retail
  • Translated business requirements into functional and non-functional system changes required to abide by regulation
  • I created AS-IS model using swim lane diagrams and other UML tools and validated same with stakeholders accordingly
  • Analyzed complex business requirements to extract actionable insights in order to produce specifications for IT development
  • Created Business requirement document (BRD) by accentuating documenting assumptions, dependencies on limitations, key performance indicators, business risk assessment and critical factors
  • Co-ordinated the conduct and reporting of user acceptance testing (UAT)

Digital Business Analyst

Joules Usa
09.2018 - 03.2020
  • I worked on continuous web enhancement projects on the SAP commerce clouds (Hybris ) platform of key customer journey on the www.joulesusa.com website (My account, checkout, CMS, search and navigation) across multiple countries (UK, Denmark, and USA) for an all-in-one ecommerce suite where users can connect every step of a multi-channel, multi-location business
  • Facilitated offshore meetings with stakeholders to scope business requirements in alignment with global strategy to drive customer acquisition, retention, loyalty and sales
  • Was involved in master data migration, content creation, and data cleansing with the dev team, content team and solutions architect
  • Defined data interfaces for API data transfer across multiple systems
  • Collaborated with the technical development teams for new implementations, functionality enhancement, application updates and performance issues and bugs
  • Conducted Gap analysis while successfully re-engineering key business processes to increase operational efficacy and alignment of business unit objectives using the POPIT Gap Analysis framework
  • Performed Analytics using GA (Google Analytics) to gain business insights and scope out areas for improvement by collaborating with SMEs to compare and analyze budget vs actual figures
  • Defines user journey with UX team to create new designs for joulesusa.com and measured the performance of the designs on multiple basis
  • Documented ordering process, categories, pricing, managed currency reconciliation, discount, and promotion rules
  • Assisted with monitoring online mobile shopping trends and maintained knowledge of competition and opportunities for product enhancement, benchmarking against key competitors in multiple apparel segment
  • Organized meetings with the technical team to gather requirements for migration of content from portal to Adobe Experience Manager and functionalities including multi-site management, and multi-channel management and Digital Asset management
  • Performed analysis wit the head of marketing on the digital marketing channel’s cost per visit trends to understand the marketing spend needed to achieve traffic goals and ultimately annual revenue goals

Business Analyst/Director of Administration

Pogil
01.2015 - 08.2018
  • I managed a 10-person team of business process consultants, redesigned and implemented user documentation for system training within the university
  • Lead Process-improvement focus groups as part of the initiative to achieve functional design within its user system
  • Guided efforts to improve technology system in a real and cost-effective way
  • Work tirelessly to improve the overall performance of the university by assessing billing, workflow and customer relationship management and productivity
  • Lead and conducted in depth analysis of business performance versus business goals
  • Documented processes, best practices, and requirements of various use cases in a way that can be understood by technical and business stakeholders

Customer Service Team Lead

Airtel Nigeria
01.2010 - 12.2014
  • Prioritized multiple high demands
  • Over saw team members performance and KPI’S
  • Monitored called and escalated issues to the backend team
  • Lead various campaigns for the company and overshoot given targets
  • Coordinated the unit call center operations and activities with the call center supervisor while monitoring the performance and providing feedback and or coaching of staff
  • Assisted the team members in maintaining and collecting sensitive case documents to ensure service level standards are met or exceeded and monitoring the training and process needs of staff to support customer needs

Education

WGU MASTERS - Data Analytics and Cyber Security

UNIVERSITY OF IFE English Language

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Skills

  • TECHNICAL SKILLS
  • Shopify, Ecommerce, Data Analysis, SQL
  • Microsoft Office, Project, Visio, confluence
  • SAP hybris (Single, Multi, Omni channel,)
  • Agile, SCRUM, Waterfall, JIRA
  • SDLC methodologies
  • Microsoft suite
  • Additional Skills
  • BPMN, lucid chart, GAP analysis, SEO, software proficiency, digital marketing
  • SAP hybris, UML, use case, class activity diagram, OM
  • Stakeholder management, workshop, Microsoft A/B testing tools
  • BDD (As-is, To-be), Gap analysis, BDD, UAT, Requirement Elicitation
  • Client Meetings
  • Document Organization
  • Presentation Skills
  • Requirements Elicitation
  • E-Commerce
  • Technical Demonstrations
  • Strategic Vision
  • Project Management
  • Sage 50 Accounting
  • User Acceptance Testing (UAT)
  • Administration and Management
  • Organizational Systems
  • Business Operations
  • Risk Mitigation Strategies
  • Retail Knowledge
  • Test Case Scenarios
  • Process and Procedure Refinement
  • Improvement Plans
  • Account Retention
  • Business Planning
  • Recognition Programs
  • Process Improvement
  • Acceptance Criteria
  • Planning and Execution
  • Client Requirements
  • Performance Improvement
  • Business Development

Certification

Certified scrum master

Timeline

ECOMMERCE BUSINESS ANALYST Reach

10.2020 - Current

Business Analyst

Briden Tech
04.2020 - 10.2020

Digital Business Analyst

Joules Usa
09.2018 - 03.2020

Business Analyst/Director of Administration

Pogil
01.2015 - 08.2018

Customer Service Team Lead

Airtel Nigeria
01.2010 - 12.2014

WGU MASTERS - Data Analytics and Cyber Security

UNIVERSITY OF IFE English Language
Frannie Fola