Franniel Cerda
Fort Lauderdale,FL
Summary
Bilingual Flight Attendant and customer service professional with international aviation experience and a strong commitment to safety, teamwork, and world-class passenger care. Skilled in emergency procedures, conflict resolution, and cross-cultural communication. Recognized for adaptability, professionalism, and creating exceptional travel experiences that reflect Delta’s values of safety, integrity, and hospitality. Fluent in English and Spanish; conversational Portuguese.
Overview
12
12
years of professional experience
Work History
Barista
Stork’s
03.2025 - Current
- Maintaining a clean and organized workspace for optimal productivity and safety.
- Promoting a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacting with customers during hectic periods to promote fun, positive environment.
- Contributing to a positive team environment through effective communication and collaboration with colleagues.
Cabin Crew Member
Avion Express
11.2020 - 01.2023
- Ensured full compliance with safety protocols and EASA regulations during domestic and international flights.
- Delivered pre-flight safety briefings and demonstrated emergency equipment use.
- Resolved passenger issues with empathy, professionalism, and quick decision-making.
- Supported crew coordination to maintain on-time performance and smooth service delivery.
- Contributed to consistently high passenger satisfaction ratings.
Recruiting Coordinator
Synergies
02.2018 - 10.2020
- Partnered with HR teams to fulfill staffing needs across multiple departments.
- Managed applicant tracking systems and scheduled interviews to optimize recruitment.
- Coordinated workforce assignments, ensuring operational efficiency.
Administrative Assistant
Centro de Relajación ACQUA
04.2013 - 12.2018
- Maintained client databases and administrative records to ensure smooth daily operations.
- Managed phone/email correspondence, appointments, and workflow coordination.
- Assisted leadership with scheduling, communications, and process improvements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Administrative Studies - Marketing
Pontificia Universidad Católica Madre y Maestra
01.2017
Skills
- EASA safety compliance
- In-flight emergency procedures
- Passenger service excellence
- Conflict resolution
- Team collaboration
- Crew coordination
- Cross-cultural communication
- Interpersonal communication
- Schedule management
- Task management
- Fast-paced environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Barista
Stork’s
03.2025 - Current
Cabin Crew Member
Avion Express
11.2020 - 01.2023
Recruiting Coordinator
Synergies
02.2018 - 10.2020
Administrative Assistant
Centro de Relajación ACQUA
04.2013 - 12.2018
Bachelor of Administrative Studies - Marketing
Pontificia Universidad Católica Madre y Maestra
Similar Profiles
Revti SharmaRevti Sharma
Early Childhood Educator Assistant at Stork’s ChildcareEarly Childhood Educator Assistant at Stork’s Childcare
Zoe OlsenZoe Olsen
Teacher’s Assistant at The Stork’s Nest Child AcademyTeacher’s Assistant at The Stork’s Nest Child Academy
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX
Tommy AchielTommy Achiel
Medical Marijuana Cultivator at RapidLeaf / Self EmployedMedical Marijuana Cultivator at RapidLeaf / Self Employed
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group