Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Franny Leon

Kendall Park,NJ

Summary

Highly-qualified Housekeeping Manager offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping and front desk operations in support of all guest needs.

Overview

7
7
years of professional experience

Work History

Assistant Housekeeping Manager

Hyatt
10.2022 - Current
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Accomplished multiple tasks within established timeframes.

Operations Manager

Delta Marriott
11.2019 - 10.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Front Desk Associate

Renaissance Marriott Hotel
06.2017 - 11.2019
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Associate of Science - Electrical Engineering

Middlesex County College
Edison, NJ
06.2018

Skills

  • Scheduling Staff
  • Room Inspections
  • Guest service
  • Staff Management
  • Staff meetings
  • Payroll Procedures
  • Staff Training and Development

Accomplishments

Awarded Leader of the 4th Quarter in 2023 for demonstrating exceptional mentorship and guidance to others

Languages

Spanish
Native or Bilingual

Timeline

Assistant Housekeeping Manager

Hyatt
10.2022 - Current

Operations Manager

Delta Marriott
11.2019 - 10.2022

Front Desk Associate

Renaissance Marriott Hotel
06.2017 - 11.2019

Associate of Science - Electrical Engineering

Middlesex County College

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Franny Leon