FRANSHANA MCCARTER
Hammond,IN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Barber
Sports Clips
Crown Point, IN
07.2024 - 07.2025
- Delivered exceptional haircuts and grooming services, enhancing client satisfaction and loyalty.
- Managed scheduling and appointment systems to optimize workflow efficiency.
- Mentored junior barbers in advanced techniques and customer service best practices.
- Implemented inventory management practices to maintain stock levels of products and tools.
- Developed personalized hair care recommendations to address individual client needs.
- Maintained a clean, organized work environment adhering to health and safety regulations.
- Conducted thorough consultations to understand client preferences and style aspirations.
- Utilized modern barbering tools, including clippers, shears, and trimmers, for precision styling.
- Performed hot towel shaves with skillful technique, providing a relaxing experience for clients while minimizing skin irritation.
- Streamlined appointment scheduling processes for improved efficiency and increased daily clientele capacity.
- Built a loyal customer base through excellent communication skills, industry knowledge, and attention to detail.
- Maintained clean workstations throughout the day by adhering to rigorous sterilization protocols after each service provided.
- Contributed to a positive workplace culture by collaborating effectively with colleagues and actively participating in team meetings and training sessions.
- Monitored inventory levels, ensuring adequate supplies were always on hand for seamless service provision.
- Educated clients on proper grooming habits and recommended suitable products based on their needs, promoting healthier hair and scalp conditions.
- Delivered expert beard trims, shaping facial hair according to client requests while maintaining symmetry and balance.
- Efficiently managed time-sensitive tasks such as shampooing multiple clients while ensuring their comfort and maintaining high-quality services.
- Increased client satisfaction by providing exceptional grooming services and personalized consultations.
Benefit Specialist Human Resources
Alight Solutions
Lincolnshire, IL
05.2024 - 11.2024
- Performing inbound/outbound calls daily
- Effectively manage high volume of incoming calls and emails, consistently meeting or exceeding performance metrics.
- Educate participants on HRA coverage
- Assisting customers with IVR system
- Use max agent telephonic system
- ALIS Geneses System
- Voice signature
- Assisting customers with enrollment for medicare/medicare advantage supplement/dental/vision/cobra
- Consulting bank management
- Consulting with payroll on premium deductions and payroll inquiries
- website navigation and password reset
- Managing HRA (health reimbursement account) as well as flexible spending, dependant flexible spending accounts
- Assist with web chat systems
- Updating customer accounts with prescription & provider information
- Consulting with health care advisors
- Educate customer on plan options for upcoming yr
- Live chat and working IT
- Troubleshooting customer online accounts
- Attending meeting and huddle
- Keeping 100% adherence
- Achieved high satisfaction rating through proactive one-call resolutions.
- Adhered to company polices and scripts to consistently achieve call-time and quality standards.
Barber Teacher
Networks Barber College
Calumet, IN
10.2020 - 02.2024
- Performed administrative duties such as keeping records and collecting payment.
- Teach theory and floor clinical classes.
- Enroll new students.
- Financial aid assistant director.
- Developed and implemented curriculum for barbering techniques, enhancing student engagement and skill mastery.
- Mentored aspiring barbers, providing guidance on best practices and industry standards.
- Facilitated hands-on training sessions, ensuring students gained practical experience with tools and equipment.
- Evaluated student performance through assessments, providing constructive feedback to support professional growth.
- Organized workshops featuring guest speakers from the barbering industry to expose students to diverse perspectives.
- Maintained compliance with state regulations, ensuring program quality and safety standards were upheld.
- Collaborated with local businesses to create internship opportunities for students, bridging education with real-world experience.
- Streamlined instructional methods by integrating technology into lessons, improving student learning outcomes and engagement.
- Established a mentorship program connecting experienced barbers with aspiring professionals for additional guidance and support outside of the classroom setting.
- Ensured a safe learning environment by strictly adhering to health regulations regarding sanitation procedures when demonstrating barbering techniques.
- Organized guest speakers and field trips for students to gain real-world experience, enhancing their understanding of the profession.
- Facilitated networking opportunities between students and potential employers at industry conferences or job fairs, increasing post-graduation employment rates among graduates of the program.
Customer Service Representative
SMS Assist
Chicago, IL
03.2017 - 07.2019
- Developed and Maintained positive vendor to ensure superior customer satisfaction.
- receive and handle customer calls and emails request for service.
- Manage the scheduling and completion of all services assigned by customers.
- Manage real-time inquiries while keeping track of responding to commitments to follow up with customers/vendors inquiries.
- Identify, researcher and resolve customer issue using the company web-based systems and databases.
- Resolve or escalate all disputes or unsatisfied service confirmations in timely manner.
- Maintain open communication with vendors in a manner that adheres to all contracts and agrees upon scope of work throughout the duration of contract.
Education
BARBER and Barber Teacher - Barbering
Networks Barber College
Calumet city, IL10.2016
Skills
- Verbal communication strength
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Team development
- Documentation
- De-escalation techniques
Timeline
Barber
Sports Clips
07.2024 - 07.2025
Benefit Specialist Human Resources
Alight Solutions
05.2024 - 11.2024
Barber Teacher
Networks Barber College
10.2020 - 02.2024
Customer Service Representative
SMS Assist
03.2017 - 07.2019
BARBER and Barber Teacher - Barbering
Networks Barber College