FRANSHAWN L HURST

• Interviewed and trained new staff
• Scheduled team hours, assuring quality customer service
• Prepared food food daily
• Addressed weekly inventory, maintained supplies and assessed sales performance.
• Established team priorities, maintained schedules and monitored performance
• Identified issues, analyzed information and provided solutions to problems
• Managed over 10 employees

• Assisting customers with placing orders
• De-Escalating customer issues
• Resolving cases
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Handled 20 or more calls per day to address customer inquiries and concerns

Manager

• Answered questions concerning store policies and addressed customer concerns
• Helped customers complete purchases, locate items and join reward programs
• Collected and authorized payments of guests
• Controlled inventory costs by carefully managing portion control and reducing waste
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Welcomed customers and helped determine their needs
• Tallied cash drawer at beginning and end of each work shift
• Addressed customer needs and made product recommendations to increase sales
• Inventoried food products and associated materials on weekly basis
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Stocked, tagged and displayed merchandise as required
• Increased sales by 20%
• Developed special promotions to increase revenues

• Delegated team schedules assuring enough employees are scheduled for quality customer service,
• Hiring and training new employees
• Assessed inventory, ordering and restocking supplies as needed4
• Oversaw bar operations, while tending to customer grievances and concerns.
• Improved business revenue by 20% instructing dance classes, and 10% bar revenue.
• Evaluated employees' strengths and assigned tasks based upon experience and training

• Organized, catered and decorated events for Weddings, Graduations, Bridal showers...
• Was official caterer for Detroit Police Department, Detroit Post Office, Detroit Public Schools, prominent officials such as City County officials, Lawyers and Doctors I.e., Mayor Coleman Young and Mayor Dennis Archer
• Managed records / books
• Tracked and stocked inventory
• Customer relations
• Oversaw daily functions of business
• Interviewed, hired and trained new employees.
• Managed 10+ employees
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities