Franshayla Poe
Clinton,MS
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Front Desk Team Leader
AC Hotel by Marriott
Ridgeland, MS
03.2023 - Current
- Efficiently handles high-volume guest interactions, consistently meeting service standards. Implements strategies to streamline check-in processes, and reduce wait times.
- Proposes and implements creative solutions to enhance guest experiences. Adapts quickly to new technologies and procedures in the hospitality industry.
- Provides empathetic assistance to guests, addressing concerns with patience, and understanding. Mentors new team members on hotel policies and best practices.
Social Media Management
BriaaNicoleeCollection
Jackson, MS
03.2021 - 03.2023
- Pioneered creative content strategies, elevating brand visibility, and fostering audience growth through engaging videos and targeted messaging.
- Analyzed platform metrics to develop data-driven posting schedules, optimizing engagement and reach for the client's social media presence.
- Executed comprehensive rebranding initiatives, revitalizing the product image, and significantly boosting market appeal.
Front Desk Agent
Residence Inn at District at Eastover
Jackson, MS
03.2021 - 03.2023
- Managed guest check-ins and check-outs, resolved inquiries, and maintained accurate records, ensuring seamless operations and guest satisfaction.
- Coordinated with management teams to address guests' needs promptly, fostering a cohesive work environment, and enhancing overall service quality.
- Implemented efficient front desk procedures, reducing check-in time, and improving guest satisfaction scores, as reflected in positive feedback and repeat bookings.
Patient Aid
The Tyler Residence
Columbus, MS
12.2015 - 03.2021
- Provided compassionate care for Alzheimer’s patients, managing daily routines and medication schedules while ensuring a safe, comfortable environment.
- Implemented rigorous safety protocols and vigilant monitoring practices, minimizing risks and enhancing the patient's overall well-being.
- Coordinated with family members and healthcare professionals to optimize patient care strategies and maintain consistent treatment plans.
Office Assistant
Big Brothers Big Sisters
Tuscaloosa, AL
01.2018 - 08.2018
- Coordinated volunteer orientations and parent meetings, enhancing organizational efficiency, and fostering a supportive community environment.
- Streamlined administrative processes, improving response times, and event scheduling, leading to increased volunteer engagement and program participation.
- Provided crucial support for special events, contributing to successful outcomes, and strengthening stakeholder relationships.
Education
Master of Science - Biology
Mississippi College
Clinton, MS12.2022
Bachelor of Science - Biology
The University of Alabama
Tuscaloosa, AL05.2019
Skills
- Molecular biology techniques
- Cell culture techniques
- Microbiology techniques
- Sample preparation and analysis
- Biological safety
- Reagent preparation
- Media preparation
- Sample preparation
- Laboratory techniques
- PCR techniques
- DNA sequencing
- Documentation and reporting
- Electrophoresis proficiency
- Hospitality services
- Effective planning
- Administrative support
- Training and mentoring
- Team building
Collegiate Experience and Activities
- Mississippi College, Clinton, MS, Laboratory Research Assistant, 06/22, 12/22, Evaluated the pathogenicity of Streptococcus oralis subspecies tigurinus by investigating known virulence factors, Isolated, purified and analyzed DNA, RNA, and protein using RT-PCR, Designed primer sequences for potential virulence factors of bacteria using NCBI Blast
- MEDLIFE, Clinton, MS, President, 07/22, 12/22, Organized and facilitated weekly executive board meetings and monthly general body meetings, Served as a link between the school’s chapter and MEDLIFE National, Curated new ways to address health needs in the local community and abroad, Developed a new system on campus that connected students with mentors who ensured their academic success
- MEDLIFE, Clinton, MS, Executive Co-Chair of Activities, 08/21, Present, Curated hands-on workshops that allowed members to develop medical skills (i.e. suture, EKG, and blood pressure workshops), Hosted medical panels with local health professionals to provide networking and shadowing opportunities for active members of the organization, Assisted with personal development workshops that prepared students for professional school application and interview process
- Physicians and Surgeons, Columbus, MS, Student Shadow, 05/14, Present, Worked alongside medical doctor during daily office visits within clinic, Observed operational procedures during operations including vaginal deliveries, caesarean sections, hysterectomies, etc., Assisted with women’s annual pap smear exams and determining sexually transmitted diseases
Community Experience
- Big Brothers Big Sisters, 01/18, 12/18
- Community Service Programs of West Alabama, 05/17, 08/18
- Father’s Child Ministry, 06/15, Present
- Women of Excellence, 01/18, 12/18
- Good Samaritan, 08/21, Present
- 4C’s Garden, 08/21, Present
- Stewpot Community Services, 11/22, Present
- Jackson Revival Center, 04/23, Present
References
References available upon request.
Timeline
Front Desk Team Leader
AC Hotel by Marriott
03.2023 - Current
Social Media Management
BriaaNicoleeCollection
03.2021 - 03.2023
Front Desk Agent
Residence Inn at District at Eastover
03.2021 - 03.2023
Office Assistant
Big Brothers Big Sisters
01.2018 - 08.2018
Patient Aid
The Tyler Residence
12.2015 - 03.2021
Master of Science - Biology
Mississippi College
Bachelor of Science - Biology
The University of Alabama
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